Benefits Operations Administrator Resume Example Aon Hewitt

BENEFITS OPERATIONS ADMINISTRATOR

Professional Summary

Skills

Core Benefits administration
MS Office Suite

Reporting Services

Work History

Benefits Operations Administrator , 10/2011 to Current
Aon Hewitt – Winston Salem, NC

Serve as health benefit consultant for three companies (10,000+ employees) providing resolutions to issues and concerns with health care benefits such as medical, dental, vision, etc.
Review and provide updates to medical vendors to correct effective dates, adding and removing members and their dependents as needed, confirming that members are in their correct benefit plans.
Work closely with clients and vendors to ensure continuing coverage and reinstatement for members.
Create and maintain standard operating procedures to ensure that plan provisions are being followed.

Benefits Administrator, 01/2008 to 01/2011
AON HEWITT

Answer inbound calls from clients, assisting with inquiries on eligibility audits.
Audit documentation received for eligibility compliance.
Act as support matter expert for internal audit team.

01/2007 to 01/2008

Answer inbound calls from customers and insurance agents, assisting with billing and insurance inquiries.
Process billing reports.
Communicate with collection agency to correlate records.

Customer Service Consultant, 01/2003 to 01/2007
GMAC Insurance

Answer inbound calls from insurance agents, assisting with underwriting, billing and endorsements.
Communicate with debt recovery department to make corrections to billing when applicable.

01/1999 to 01/2003

Review provider charge tickets for dates of service, procedures, diagnosis, patient identification and provider signature for accuracy.
Enter appropriate charges into billing system.
Perform the task of returning incomplete charge tickets for correction.

Unit Secretary, 01/1998 to 01/1999
North Carolina Baptist Medical Center

Secretarial duties in the emergency department answering phones, entering orders for lab tests, x-rays, etc. into the computer system.
Assist family members of patients with room assignments.
Initiate trauma codes through phone system for attending physician.

Education

Diploma: Word Processing, 1993
Miller Motte Business College - Winston Salem, NC

Employee of the month, GMAC Insurance, November 2007 Certificate Medical Coding, Forsyth Technical Community College, 2002 Certificate Unit Secretary, Forsyth Technical Community College, 1999:

Resume Overview

Companies Worked For:

Aon Hewitt
AON HEWITT
GMAC Insurance
North Carolina Baptist Medical Center

School Attended

Miller Motte Business College

Job Titles Held:

Benefits Operations Administrator
Benefits Administrator
Customer Service Consultant
Unit Secretary

Degrees

Diploma : Word Processing , 1993
Employee of the month, GMAC Insurance, November 2007 Certificate Medical Coding, Forsyth Technical Community College, 2002 Certificate Unit Secretary, Forsyth Technical Community College, 1999 :

Benefits Operations Administrator Resume Example

Resume Score: 60%

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