Benefits Operations Administrator Resume Example
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BENEFITS OPERATIONS ADMINISTRATOR
Professional Summary
Skills
| Reporting Services |
Work History
Benefits Operations Administrator , 10/2011
to Current
Ascensus – Minneapolis , MN
Ascensus – Minneapolis , MN
- Serve as health benefit consultant for three companies (10,000+ employees) providing resolutions to issues and concerns with health care benefits such as medical, dental, vision, etc.
- Review and provide updates to medical vendors to correct effective dates, adding and removing members and their dependents as needed, confirming that members are in their correct benefit plans.
- Work closely with clients and vendors to ensure continuing coverage and reinstatement for members.
- Create and maintain standard operating procedures to ensure that plan provisions are being followed.
Benefits Administrator, 01/2008
to 01/2011
Bickford Senior Living
Bickford Senior Living
- Answer inbound calls from clients, assisting with inquiries on eligibility audits.
- Audit documentation received for eligibility compliance.
- Act as support matter expert for internal audit team.
01/2007
to 01/2008
- Answer inbound calls from customers and insurance agents, assisting with billing and insurance inquiries.
- Process billing reports.
- Communicate with collection agency to correlate records.
Customer Service Consultant, 01/2003
to 01/2007
Carmax
Carmax
- Answer inbound calls from insurance agents, assisting with underwriting, billing and endorsements.
- Communicate with debt recovery department to make corrections to billing when applicable.
01/1999
to 01/2003
- Review provider charge tickets for dates of service, procedures, diagnosis, patient identification and provider signature for accuracy.
- Enter appropriate charges into billing system.
- Perform the task of returning incomplete charge tickets for correction.
Unit Secretary, 01/1998
to 01/1999
Bickford Senior Living
Bickford Senior Living
- Secretarial duties in the emergency department answering phones, entering orders for lab tests, x-rays, etc. into the computer system.
- Assist family members of patients with room assignments.
- Initiate trauma codes through phone system for attending physician.
Education
Diploma: Word Processing,
1993
Miller Motte Business College - City, State
Miller Motte Business College - City, State
Employee of the month, GMAC Insurance, November 2007
Certificate Medical Coding, Forsyth Technical Community College, 2002
Certificate Unit Secretary, Forsyth Technical Community College, 1999:
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Resume Overview
School Attended
- Miller Motte Business College
Job Titles Held:
- Benefits Operations Administrator
- Benefits Administrator
- Customer Service Consultant
- Unit Secretary
Degrees
- Diploma : Word Processing , 1993
Employee of the month, GMAC Insurance, November 2007 Certificate Medical Coding, Forsyth Technical Community College, 2002 Certificate Unit Secretary, Forsyth Technical Community College, 1999 :
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