BENEFITS ANALYSTDUANE MORRIS, LLP － PHILADELPHIA, PA
Full-service law firm offering innovative solutions for legal and business challenges.
Serves a variety of industries in the practice areas of Business Reorganization, Intellectual Property, Health and Employment Law.
Administer health and welfare, defined contribution and defined benefit plans for an employee population of 2500.
Compose and publish monthly wellness articles on firm's intranet.
Maintain health plan finance records for four ancillary businesses.
Prepare pension analysis data for actuarial pension calculations.
Process monthly and bi-weekly fsa payroll and eligibility files.
Upload payroll contributions and loan payments for 401(k) savings plan.
Conduct monthly benefits audit for life insurance and long-term disability plans for self-billing.
Administer firm's pre-tax parking program.
Administer COBRA notices and elections.
Organize quarterly employee seminars with 401(k) vendor.
Conduct new hire benefit orientation.
Update annual associate compensation increases in HRIS database.
Document standard processes and procedures, creating user guides and checklists.
Participate in the testing and implementation of HRIS system upgrades and new features.
Validate core benefits driven by compensation data.
Manage workflows to ensure payroll transactions are processed accurately and timely.
Participate in special projects when assigned.
01/2007 to 01/2011
SENIOR BENEFITS ANALYSTPJM INTERCONNECTION － NORRISTOWN, PA
Regional Transmission Organization that monitors and coordinates the movement of wholesale electricity in its service territory.
Responsible for the reliable delivery of distributed electricity to more than 54 million consumers in its territory.
Administered health and welfare, defined contribution and defined benefit plans for an employee population of 630.
Served as committee secretary to plan fiduciaries.
Partnered with HRBPs.
Led corporate wide employee engagement initiatives.
Improved company's retirement process by automating required documentation and centralizing internal contacts, resulting in a streamlined minimal step process.
Coordinated and designed annual employee benefits statements.
Prepared data for actuarial assessments and valuations.
Ensured benefit plan compliance by creating self-audit documents based on cyclical government deadlines.
Researched and resolved eligibility and claim issues with vendors.
Conducted new hire orientation and on-boarding process.
Administered retiree medical benefit program.
Administered COBRA benefits.
Coordinated financial planning seminars with contracted vendors.
Planned and managed annual open enrollment benefits fair.
Created, managed and modified data and reports in HRIS system for HRBPs.
Partnered with IS department to resolve HRIS issues.
Supported day-to-day operations through data analysis and reporting on benefit programs and pension liability.
Partnered with payroll administrator to ensure accurate use of sick and vacation time during leaves and accurate benefit deduction tracking.
Advised management and employees on FMLA, STD, LTD and Phased Retirement benefits.
Served as liaison between management and employees, fielding questions and interpreting benefit policies.
Presented benefit seminars to shift workers.
Led special ACE survey employee engagement projects.
Presented root cause analysis results and recommendations to executive council.
Received company's Core Value award for outstanding client service.
01/2005 to 01/2007
VENDOR MANAGER CONSULTANTEDS Corporation － Cherry Hill, NJ
Global technology services company with a broad portfolio of information technology and business processes.
Outsourcing services to clients in the manufacturing, financial services, healthcare, communication, energy, transportation, consumer and retail industries.
Managed health and welfare vendors, open enrollment projects, eligibility and billing for two international clients.
Trained new associates on best practices and client cultures.
Reduced processing errors by creating a customized client processing manual resulting in frequent quality assurance checkpoints.
Performed accounting and record keeping for over $200 million in client funding.
Identified vendor billing issue through roster audit, resulting in a $20,000 credit for the client.
Led implementation project to utilize client based electronic mailboxes, improving the flow, response time and archiving of client correspondence.
Managed open enrollment projects from kick-off to completion.
01/1998 to 01/2005
DEFINED BENEFITS ADMINISTRATORTOWERS PERRIN － Voorhees, NJ
Global professional services firm, offering human resources and benefits consulting, reinsurance and financial risk management services.
The practice aims to help employers manage their staff in the areas of benefits, compensation, employee research and change management.
Administered defined benefit plans and survivor benefits for a client with a population of 20,000.
Maintained open communication and client satisfaction by demonstrating good faith efforts and encouraging candid feedback.
Reduced unclaimed pension benefits by proactively locating lost beneficiaries, decreasing the client cases management system.
Assisted in reducing benefit center callbacks by providing detailed case management notes resulting in an increase of done-in-one inbound calls.
Created client specific imaging filing categories, decreasing document search time for plan administrators.
Identified benefit payment discrepancies through reconciliation procedures.
B.ASeton Hall University － South Orange, NJ
CLIENT FOCUSED, HUMAN RESOURCE BENEFIT ANALYST WITH BROAD TOTAL REWARDS EXPERIENCE. EFFECTIVE IN TRANSLATING TECHNICAL DATA. EXPERIENCED COMMUNICATING WITH ALL LEVELS OF EMPLOYEE POPULATION. APPROACHABLE, SENSITIVE AND CONFIDENTIAL. ADEPT AT LEADING SPECIAL PROJECTS ACROSS VARIOUS LINES OF BUSINESS. EXCELLENT CLIENT SERVICE SKILLS.
business processes, case management, data analysis, filing, financial planning, Intellectual Property, record keeping, risk management