Experienced Client Service Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with executive, and business audiences.
Assisting various brokers, health plans and employer clients regarding their H.S.A./HRA/FSA accounts.
Responsible for troubleshooting and resolution of account issues, as escalated via multiple internal and external sources.
Acts as a resource for colleagues with less experience.
Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions.
Maintained the client relationship for Carefirst/Blue Cross Blue Shield account managers, employer's, brokers and liaisons.
Provided troubleshooting assistance to employers and participants, as escalated from our call center representatives.
Assisted employers and participants with portal navigation.
Explained the appropriate participant forms and provides guidance on completion.
Assisted employers with the funding of employee's H.S.A. accounts, as well as reconciling employer accounts.
Various Data entry duties
As the Lead Coach I am dedicated to helping others overcome the issues and pains of their past, using techniques to guide them forward in life.
Assist various clients with setting attainable goals to reach their desire positions in life.
Author of " Wisdom for the Weary- Overcoming Life's Obstacles"- Published in 2017
Volunteers with various organizations to feed and care for the homeless
First Woman Minister appointed Director of Education for the Christian Fellowship Association.
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