Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette as well as proficiency in multiple healthcare management applications. I'm self driven and always wanting to learn more in my field.
Skilled in call center operations
Committed to maintaining data integrity
Strong problem solving aptitude
Familiar with commercial and private insurance carriers
Understands insurance benefits
MS Windows proficient
Exceptional communication skills
Knowledgeable of HIPAA law and regulations
Benefit Investigation Specialist/Fax Review, 10/2016
to 02/2017 Lash Group – Rockville,
Mastery of healthcare management systems and databases such as; PatientPlus and Medconnect.
Managed daily outbound calls to insurance companies.
Verified patient eligibility and benefits.
Meticulously identified and rectified inconsistencies and discrepancies in medical documentation (SOB) before they are faxed to the provider.
Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
Photography Equipment and Marketing Rep., 04/2012
to 02/2016 Nfinite Visions Inc – Silver Spring,
Photographed high-quality images for both print and Internet distribution.
Shot photographs in controlled lab, field and remote environments.
Handled high quality photography equipment
Maintained productive professional relationships with models and modeling agencies
Member Services Associate/Call Center, 09/2010
to 07/2011 Kaiser Permanente – Silver Spring,
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Accurately documented, researched and resolved customer service issues.
Verified patients' eligibility and claims status with insurance agencies.
Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
Mastery of customer service management systems and databases such as; KMATE, Diamond and Healthconnect
GED: Montgomery College - Rockville,
Certification of completion for Benefit Investigation Specialist as of 12/30/2016