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Benefit Coordinator Resume Example

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BENEFIT COORDINATOR
Professional Summary
Results-oriented Human Resources Executive with broad experience in all areas of HR, including policy development, performance management and benefits administration. Detail-oriented HR Associate with excellent analytic skills and experience with benefits and payroll executive administration.Skills.
Skills
  • HR Department Startup
  • Employment Law
  • FMLA/ADA/EEO/WC
  • Mediation & Advocacy
  • CampusVue
  • E-Verify
  • Ariba Procurement
  • Munis Accounting
  • HRP Software
  • Equifax
  • Staff Recruitment & Retention
  • Employee Relations
  • Alternative Dispute Resolution (ADR)
  • Benefits Administration
  • Microsoft Office Suite
  • Ulti-Pro
  • HSA, HRA, Flex Spending
  • HRIS
  • Orientation & On-Boarding
  • Training & Development
  • Performance Management
  • Organizational Development
  • HR Policies & Procedures
  • Auto-Time
  • Open Enrollment Kiosks
  • Schooldude
  • Darwinnet
Work History
Benefit Coordinator, 11/2016 to 12/2016
Company Name – City, State
  • Provided ongoing support to clients, assist in understanding functionality, navigation and general use of the software applications as it relates to benefit plan details, employee coverage, deadlines and policy cancellations
  • Communicated with various insurance carriers on a regular basis to ensure that their data matched the data in the Benefitfocus platform
  • Provided accurate completion time frame for issue resolutions to clients
  • Identified client needs and transferred phone calls to appropriate Human Resources departments and insurance carriers
  • First pass resolution of telephone inquiries that may be technical or non-technical in nature, regarding company products and general benefits information
  • Respond to phone requests from end-users who are utilizing the online benefits enrollment application as it relates to benefits plan details, functionality, navigation and general use of software applications.
  • Provided exemplary customer-service in all interactions
  • Created and document each customer interaction within Salesforce case tracking system.
  • Completed foundational benefits training courses as well as client-specific training courses to further my knowledge to better assist clients using the Benefitfocus software.
Unemployment Claims Administrator, 12/2014 to 03/2016
Company Name – City, State
  • Provided unemployment benefits administration to 1,000 or more clients in over 45 States.
  • Counsel clients on Human Resources documentation process of employee conduct, to stay in compliance with States rules, regulations and labor laws
  • Process claims
  • Prepared clients for hearings and attend Appeals and Fact-Finding hearings
  • Reviewed benefit charges from state unemployment agencies
  • Processed all unemployment claims within statutory time frames for a total of 1,000 or more clients
  • Filed appeals within statutory time frames
  • Assisted in prehearing preparation for appeals hearings
  • Attended all unemployment appeals and fact-finding hearings
  • Respond to new hire audits
  • Counsel over 1,000 or more clients on unemployment benefit charges
  • Periodic reporting of unemployment claims activity
  • Response to over 45 States request for additional information on employees' separation from employment
  • Maintained database
  • Conducted EEO reporting for over 1,000 clients
Payroll Specialist/Accounting Assistant, 01/2014 to 01/2015
  • The Payroll Specialist is performs payroll duties such as: accounting, accrual tracking, check distribution, spreadsheet creation, maintenance, account reconciliation, and other forms of financial management.
  • Key Results.
  • Provided customer services by collecting the time data and payroll information for companies.
  • Check distribution.
  • Proficient in Excel software to fill out spreadsheets and use other administrative software to make sure employees are paid for the hours that they work.
  • Created invoice to clients, data and reports for the Accounting Department and clients during tax time or during financial reviews.
  • Calculated changes to pay rates based on time off, overtime.
  • Communicated with employees to help them understand their paycheck and any changes that may occur.
  • Organized and gathered data from multiple sources, and work with many employees and pay scales.
HR Generalist, 01/2012
Company Name – City, State
  • Conduct employee's benefits open enrollment for Cummings Turbo Technologies employees during their open enrollment period, along with maintaining the human resource records and personnel documents of the organization's employees along with other employee related activities.
  • Key Results:.
  • Educated and counsel employees with regards to their employee benefits package.
  • Conducted open enrollment on Kiosks.
  • Maintained employee benefits records and perform transactions related to employee health, dental, retirement and other benefits.
Maintenance Clerk, 01/2013 to 01/2013
Company Name – City, State
  • Administration support to the Maintenance Supervisor and executive team of the Charleston County School District Operations department.
  • Key Results:.
  • Account reconciliation.
  • ensures that cash amounts in a company's accounting ledgers agree with bank balances.
  • Prepared maintenance requests by processing work orders by monitoring which schools are requesting maintenance services and forwarding the work order to the proper department for service.
  • Established tables of accounts, and assign entries to proper accounts.
  • Inventory real property and equipment, recording information such as the property's description, value, and location.
  • Created purchase requisition and processing purchase orders by data entry of purchase requisition and reserved it against the departmental budget recorded in the funds Management accounts (CFC or CFC/Fund combination).
  • Once requisitions is approved purchase orders is created to move forward with purchased.
  • Purchase order is processed when receipts of paid sales are data entered into Munis and purchased order are processed.
  • Maintained equipment logs.
  • Prepared and maintained hand receipt files, reports and correspondence.
01/2013 to 01/2013
Company Name – City, State
  • Extra on the set for the scenes involving soldiers departing for war, along with the major addressing Soldiers and the family.
Recruiter/HR Generalist, 01/2011 to 01/2012
Company Name
  • Provide support for a wide variety of activities of human resources including employee relations, recruiting, and administration of benefits.
  • The main responsibility is to advise managers, supervisors, or administrators in all HR practices, to provide information to employees about regulations, contract language, and policies, and to provide general support and recruitment.
  • Key Results:.
  • Posted and advertised open positions and assisted in recruitment process at job fairs.
  • Developed and maintained good relationship with universities, employment agencies and other recruitment resources.
  • Conducted an analytic job studies and constructing valid selection and job related criteria.
  • Screening, evaluating and recommending applicants for interviews.
  • Prepared and maintained job documentation, job evaluation, and company salary structure systems.
  • Conducted background checks.
  • Participated in interviews as required and assisting staff members in identifying and creating job related interview questions.
  • Administered and explained benefits to employees, serving as liaison between insurance carriers and employees.
  • Checking applicant references, making job offers and initiating needed paperwork.
  • Recommended, developed, and scheduled development and training courses.
  • Participated in development and execution of orientation programs and procedures for new employment.
  • Provided research and statistical information to staff in collecting, preparing and analyzing the information for use in implementation of procedures and policies.
  • Assisted with workman's compensation and classification issues.
  • Reviewed employee complaints and ensuring accurate and timely documentation of concerns or issues.
HR Partner /Executive Assistant, 01/2009 to 01/2010
Company Name – City, State
  • Managed and oversee the day-to-day administrative support activities of the campus.
  • Acts as the primary point of contact for both internal and external constituencies, assists and represents the President and other officers in communicating with constituents, and handles multiple incoming issues and concerns as they arise.
  • Human Resources Partner with ECA Corporation on hiring, orientating and benefits coordination for new hires.
  • Managed a variety of special projects, some of which may have institutional impact.
  • Key Results:.
  • Played a key role in ensuring the successful launch of North Charleston Campus.
  • Implemented programs and policies in the areas of HR, compensation structures, benefits packages, and new-employee orientation.
  • Conducted background checks.
  • Provided assistance and represents the President as appropriate in communicating with internal and external constituents.
  • Managed and oversees all day-to-day administrative activities of the office.
  • Independently researches, prioritizes, and follows up on multiple incoming issues and concerns, including those of a sensitive and/or confidential nature; determines appropriate course of action, referral, and/or response.
  • Managed a variety of special projects as assigned, some of which may have institutional impact.
  • Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.
  • Processed administrative details not requiring the immediate attention of the President.
  • Overseen and coordinates the day-to-day activities of the office administrative support staff, to include management and training, scheduling and prioritizing work assignments, and implementation of effective operating policies, procedures, and systems.
  • Managed the personnel filing systems and the organization's human resources information systems.
  • Orientated and processed over 75 employees.
  • Planned and coordinate organization events.
  • Administered benefits enrollment programs, workman's compensation, unemployment claims and process payroll.
  • Provided assistance in the understanding and interpretation of College policies and procedures, as appropriate, and ensures that office operations are in compliance with policy provisions and standards.
  • Participated in various committees and professional organizations.
  • Performed miscellaneous job-related duties as assigned.
Administrative Assistant/Records Coordinator/HR Coordinator, 01/2003 to 01/2009
Company Name – City, State
Administrative Assistant,
  • Campus Director and professional staff.
  • Worked with the academic department in all Academic areas pertaining to the enrollment of new, returning students, and graduation.
  • Recruited to helped open new company branch in Charleston South Carolina.
  • Guiding the startup and management of a full spectrum of HR operations, systems and programs.
  • Facilitated positive interpersonal relationships between campus, faculty, professional staff, students, and other college departments and personnel.
  • Assisted student and faculty in course preparations.
  • Key Results:.
  • Initiated and maintenance of all student academic records including the reporting of grades, attendance, transcripts, deficiency reports, preparation of honors list, and probation status add/drop reports, and retention by data entry into the AS400 database.
  • Served on interview committees to help in the process of hiring key management positions for employment at Springfield College, SHS campus.
  • Planned and administered annual commencement ceremony for the Springfield College North Charleston Campus.
  • Provided scheduling and calendar management.
  • Researched topics for the campus director.
  • Planned and coordinator events for the campus director.
  • Handled confidential documents and exercised discretion.
  • Registered and enrolled a total of 100 plus students.
  • Developed classroom schedules for campus.
  • Created Administrative Training Manuel to be utilized at Springfield College located in the Los Angeles California location.
  • Worked with the Campus Director and Dean in coordinating the time schedule for classes including the assignment of classroom space.
  • Data entry of new, and retuning students records along with uploading of all schedules courses, adding addition sections ass needed in the AS400 database along with determining average registrar credits.
  • Provided scheduling and academic calendar management.
  • Collected textbook information for each course for the term and forwarded to MBS bookstore.
  • Participated on hiring committees to hire adjunct instructors and executive administration for the campus.
  • Responsible for maintaining the college website by uploading the new class schedules for both undergraduates and graduate students, and the course syllabi for each term.
  • Scheduled and planned commencement ceremony for the graduating students.
  • Planned and administered the Humancis in Action event for the college.
  • Worked with the registrations office to perform degree audits for graduating students and checked for prerequisite course violations.
  • Responsible for maintaining the permanent academic record of each student and all college courses and curriculum requirement.
  • Responsible for compiling statistical data required for various State University class size, faculty load, and enrollment reports; to help with the accreditation reports.
  • Trained the entire administrative staff of a satellite campus along with developing a training manual to use as a guideline for references in all areas of campus administration procedures.
HR Assistant, 01/1999 to 01/2002
Company Name – City, State
  • Promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records.
  • Co-chaired annual flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews.
  • Key Results:.
  • Devised creative a cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.
  • Designed and conducted a new-hire orientation program to include HR information and company resources using PowerPoint.
  • Assisted the Human Resources manager.
  • Processed new hire, disciplinary and termination paperwork of employee.
  • Generated various personnel reports to interoffice and other agencies, using Excel, Access, and Microsoft Word software, as well as worked withCostpoint and People Soft Modular.
  • Processed promotions, supervised benefits packages, as well as listened to employee grievances and counsel in the steps necessary to file a complaint.
Education
B.S: Human Services, January, 2008
Springfield College -
Human Services
M.A: Human Resource Management, December, 2012
Webster University - City, State
Human Resource Management
Affiliations
Society for Human Resource Management (SHRM) *South Carolina College Personnel Association (SCCPA)
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Resume Overview

School Attended

  • Springfield College
  • Webster University

Job Titles Held:

  • Benefit Coordinator
  • Unemployment Claims Administrator
  • Payroll Specialist/Accounting Assistant
  • HR Generalist
  • Maintenance Clerk
  • Recruiter/HR Generalist
  • HR Partner /Executive Assistant
  • Administrative Assistant/Records Coordinator/HR Coordinator
  • Administrative Assistant
  • HR Assistant

Degrees

  • B.S : Human Services , January, 2008
    M.A : Human Resource Management , December, 2012

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