Experienced United Healthcare benefit advocate with excellent client and advocacy skills. Action-oriented with strong ability to communicate effectively with members, medical professionals, and medical insurance companies. Articulate Customer service professional driven to succeed. Strategic planning and client relationship expert.
Benefit Advocate Greensboro, NcUnitedHealth Group/Sep 2016 to Current
Effectively controlled the release of confidential information of members.
Reviewed and provided insight on customer claims complaints and took necessary steps to cure any issues.
Proactive outbound provider relations on behalf of members to solve any billing, coding, or submission issues.
Monitored multiple databases while handling member calls to assure that members insurance is correctly and efficiently providing member with their needs.
Consulting with members to ensure they have a full understanding, and are properly educated in what insurance plans offered by their employer pre and post enrollment.
Retail Sales Associate Deer Park, NYNike Inc./Jun 2012 to Feb 2015
Resolved customer problems by investigating issues, answering questions and building rapport.
Demonstrated that customers come first by serving them with a sense of urgency.
Manage specific areas of store departments.
Maintained visually appealing and effective displays for the entire store. Stocking new merchandise as well as building displays.
Efficiently communicating and providing customer knowledge of benefits and technology of products.
Trained new employees in departments on execution job duties per designated assigned areas.
Received and processed cash and credit payments for in-store purchases.
Placed special merchandise orders for customers.
Sales Speicalist West Babylon, NYRadioShack/Oct 2013 to Jul 2015
Communicated information to customers about product quality, value and style.
Worked as a team member to provide the highest level of service to customers.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Helped customers select products that best fit their personal needs.
Educated customers on product and service offerings.
Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
Processed shipments and maintained organized stock shelves.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Education and Training
GED: General Educational Development CertificateWilison A. Tech2009Dix Hills, NY, US
Received medical assistant training as a trade while attending the GED program.
Activities and Honors
Three time Presidential academic award recipient.
Awarded with two raises while employed with UHC.
Employee of the month 4 times while employed with RadioShack.
Received recognition for employee sales and written customer appreciation at Nike.