Desire to interact with a growing company, within the Human Services field, that provides an opportunity for an individual to utilize the strengths that have evolved/obtained overtime via education and experience. I have the aspiration to provide exemplifying quality service to an exceptional company, in exchange for longevity and continued contribution to the field of Human Services. A humble genuine nature will be sensed, as my work will paint a picture of proficiency as each hour is dedicated to the beauty of quality work in its abundance. Conclusively, the company of hire will be pleased in regards to my representation both inside and outside of the company; sufficient networking included.
Trademark to include Human Services profession advocate, expert, motivational speaker, program developer, instructional design skills, curriculum development, field researcher (methodology: qualitative, quantitative and mixed), training specialist, workshop/conference development, company marketing strategist, genuine rapport builder, networking skills, supervisory counsel/management skills, essential team collaboration skills, clinical terminology, theoretical based practices, ethical awareness/multicultural corporation appreciation, updated training to include NCI, CPR, First Aid, Blood borne Pathogens, seizure management, etc. Proficiently IT skilled (tech savvy) to include application and troubleshooting all Microsoft Office program versions, Microsoft Access, Excel, Outlook, PowerPoint, Publisher, Word, Human Services documentation software programs, all versions of Windows, MAC, PC, etc., bookkeeping, company billing (3+ North Carolina State MCOs: Alliance, Eastpointe, Sandhills, etc.), company payroll (Paychex & ADP), Quality Assurance/Quality Improvement (QA/QI) auditor, medical records coordinator (maintained caseload 40+), typing speed/accuracy skills, quality service with quantity production.
Integrates a variety of clinically based treatment skills, efficient approaches, techniques and interventions for the purpose of rewarding the identified consumer ideal customized quality of care. Parallel quality care services are also provided to the consumer's guardian (if applicable), consumer's family/members of the consumer's identified primary support system, additional outside authorized services/resources attached to the consumer and Dr. Richelle E. Jones' employed provider/company. As far as the employed provider/company is concerned, Dr. Jones understands the significance of quality services being rendered at all times. It is Dr. Jones' personal preference to adopt a "quality of excellence" mentality; such mindset produces great representation on both a personal level and on behalf of the employer to be represented.
Mental Health knowledge and skills support a respectable reputation, which upholds a sufficient success rate; as it relates to the consumer(s) treatment base outcome, level/reaction time of goal achievement results and progression towards overall maintained stability. Explored, practiced and applied treatment exhibits high levels of diplomacy and discretion required to effectively negotiate and resolve symptomatic issues/diverse situations. Execution of exceptional interpersonal skills, highly effective communication ability, and the propensity to make prompt independent decisions based upon relevant facts is a plus. Problem solving, negotiation, arbitration and conflict resolution skills are essential to balance the needs of both internal and external consumers. Highly skilled at shifting between macro and micro level planning, maintaining both the big picture and seeing that the details are covered. Exhibits great respect and understanding of the importance of the consumers wellbeing, as it relates to the success of TEAM collaboration; e.g. treatment team style with the ability to respectfully include all resourceful advocates linked to the identified person served; respect of others and ability to identify/pull from individual strengths of all team members; healthy team interactive skills are significantly maintained, primarily for the betterment of the person served.
Demonstrate an extensive understanding of the Diagnostic and Statistical Manual of Mental Disorders (current version) and have considerable knowledge of the MH/SA/DD service array provided through the network of assigned governing body/identified MCO. Detail oriented, able to organize multiple tasks and priorities, and to effectively manage projects from start to finish. Work activities quickly change according to mandated changes and changing priorities within the department. Use and knowledge of diverse clinical approaches; ability to assess, safely explore, teach, monitor, evaluate and adequately apply treatment; implementing the most effectively identified approach, customized solely for persons served. Mental Health Counseling
Substance Abuse Counseling
Effective Teaching Certification
Cognitive Behavioral Therapy
Parent Management Training
Medication Management/Medication Administration
Nursing (direct care per CPR Certification standpoint)
Behavioral Health Care
Acute and crisis stabilization
Mental Health Specialist
Therapeutic Intervention Procedures
Behavioral Specialist & Certified Substitute, 03/2016 to Current Yelverton's Enrichment Services, YES – Fayetteville, NC
to include Intensive In-Home (IIH)
Responsible for individuals suffering from complex chronic MH/DD/SA needs.
Provide individual consumer and family comprehensive intense clinical quality service; to include care coordination, effective linkage, person centered Individual Support Planning, monitoring, ensured successful practiced/applied interventions, etc.
Demonstrate knowledge of the assessment and treatment of the individual/family served, exceptional interpersonal skills, highly effective communication ability, and the propensity to make prompt independent decisions based upon relevant facts and established processes.
Problem solving, negotiation and conflict resolution skills are essential.
Mentor and impact individual lives ranging from grades Pre-K - 12th.
Applying effective Behavioral intervention mechanisms, quality academics, educational career guidance, linkage, referrals, etc.
Area Clinical Director, 05/2015 to 06/2017 Family First Support Center, Inc
Area Clinical Director of Enhanced Behavioral Health, 10/2014 to Current CST – Fayetteville, NC
services for patients within diverse areas of North and South Carolina.
The ACD is responsible for leadership, clinical, operational and supervisory oversight of all MH/DD/SA cases within the region assigned.
ACD ensures that all staff provided treatment services focus on all patients receive adequate assessments and quality treatment.
Contact with the community and community stakeholders is significant for the purpose of marketing, constant healthy intakes of interested eligible patients and maintained strong collaborative relationships with key stakeholders (e.g.
MCOs, DSS, DJJ).
Other duties included implementing systems and operational guidelines, ensuring provision of supervision and training for team members, ensuring schedules are maintained to provide adequate coverage, etc.
This role requires extensive clinical and management skills due to the complex needs and multiple disabilities, dual diagnosis of individuals served.
ACD oversee supervision of all MH/DD/SA staff team members within the region.
Program Director/Clinical Advisor, 11/2010 to 08/2015 Agape Unit Care Services, Inc – Fayetteville, NC
Director of Mental Health Psychosocial Rehabilitation facility (PSR).
Establish/maintain facilities clinical based model (Cognitive Behavioral treatment model), program development, curriculum development/instructional layout design, coach, supervise, motivate, mentor staff (10+); conducts companywide training, develop assessments, evaluations, applied test and measures; establishment of web-based modules and tools (backup database), provide exemplary clinical care treatment to consumers suffering from MH/SA/DD diagnosis (40+ daily consumers).
Other duties to include: company's financial billing, budget, established payroll system, documentation system manager (Sharenote), QA/QI auditor and medical records coordinator.
Received "Gold Star Monitoring" on both local and state Mental Health levels; Accreditation maintained.
Faculty Instructor, 01/2010 to 11/2010 University of Phoenix – Phoenix, AZ
Designed an effective curriculum to match a coherent healthy learning environment.
Genuine rapport was established with each student.
This valid practice spontaneously captured the interest of diverse students and further cultivated the creation of a wholesome educational atmosphere.
Instructional skills/knowledge was portrayed via successful instructional design, independent curriculum development, adequate oral and written communication, cooperative work relationships among all, etc.
Exceptional student course evaluation ratings resulted at the close of each semester.
Team Lead Supervisor, 04/2007 to 11/2010 Lighthouse Counseling Center – Fayetteville, NC
Served as the primary team leader/supervisor of 12+ Qualified Professionals, which managed additional Associate/Para Professional staff.
Trained staff on diverse techniques/interventions which focused on promoting recovery, symptom reduction, increased coping skills and achievement of the consumer's highest level of functioning (home/community).
Managed the company's consumer first responder 24/7/365 on-call crisis line system.
Participated on the Human Rights committee, QA/QI committee, National Accreditation board, etc.
Appointed as the company delegate to represent at all endorsed County Local Management Entities (LME's) meetings, Mental Health Council Board meetings, School System Council meetings, etc.
Clerical Assistant/Secretary , 08/2000 to 12/2002 Fayetteville State University – Fayetteville, NC
Handled variety of office duties including receptionist, data entry, multi-telephone lines, demonstrated skills and competency in clerical procedures through work and training including: fax, copier, scanner, computer programs, printer, typewriter, handled and assisted Fayetteville State students, worked excessively on office machinery and computer programs.
Supported Chief Operating Officer with daily operational functions.
Analyzed departmental documents for appropriate distribution and filing.
Jones, R. E. (2013). A generic qualitative inquiry of childhood experiences and their influence on marital satisfaction among African American women. (IDNo. 15268, Capella University). ProQuest Dissertations and Theses, 125.
American Counseling Association (ACA)
Counseling Academic & Professional Honor Society International: Chi Sigma Iota; Chi Upsilon Chi
Capella University Ambassador
National Council of Negro Women, Inc.; CHARTER Member
High School Diploma: 2000 Cape Fear High
Bachelors of Arts Degree: Biology/Chemistry, 12/2002 Fayetteville State University, Capella University
Area Clinical Director of Enhanced Behavioral Health
Program Director/Clinical Advisor
Team Lead Supervisor
Mental Health Counselor
Mental Health Counselor and Rehabilitation Specialist
7th Grade Instructor
Mental Health Professional
High School Diploma : 2000 Bachelors of Arts Degree : Biology/Chemistry , 12/2002 Licensed Clinical Addictions Specialist (LCAS-A) - Unique Identifier: LCAS-22039
Effective Teaching Certification : 2/29/2008 Masters of Science : Human Services, Mental Health Counseling , 12/31/2008 Doctor of Philosophy : Human Services, Counseling Studies , 12/31/2013
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