Accomplished human services professional with a proven record of over twenty-two years of experience working with diverse populations in the areas of mental health, substance abuse, developmental disabilities, domestic violence, child abuse, parenting, anger management, stress management, housekeeping, and welfare reform. Vast knowledge and experience in case management, strategic task management, needs assessment, intake procedures, treatment planning, resource referral, data reporting & analysis, documentation, and staff training. Effectual, strong background in building and maintaining effective professional relationships with clients and peers.
•Twenty-two years of varied human services experience implementing training programs and making assessments based on personal observation
•Superior grasp of human behavior patterns
•Ability to receive feedback and implement change
•Excellent ability to utilize educational technology to train others in creative and productive ways
•Proven ability to resolve conflict with persuasion, negotiation, and compromise
Responsible for the implementation of individual training, classroom training, and group facilitation to individuals with a mental health diagnosis. Responsible for training these individuals in the areas of Court Education, Illness Management Recovery and psychiatric rehabilitation training, previously in a civil setting, and presently in a forensic setting. Responsible for monitoring each class, assessing each resident's behavior and documenting that behavior. Also responsible for providing training to new employees utilizing a variety of instructing and training methods in the areas of classroom instruction, court education curriculum training, illness management recovery curriculum training, case management and documentation, individual assessments, individual and group facilitation/coaching, lesson plan development, data analysis, data reporting, and modeling appropriate staff and resident interactions. Responsible for weekly, bi-weekly, and monthly reports on the number of residents participating in extracurricular rehab activities. Assists in the development of court education curriculum, and implementation of program models to ensure residents are capable of passing a competency evaluation and returning to court to resolve their legal charges. Responsible for implementation of Illness Management Recovery curriculum to residents to provide them with information and skills to help them set and achieve personally meaningful recovery goals, and to learn about mental health disorders and strategies to decrease symptoms, and reduce relapses and hospitalizations. Responsible for implementing resident's individualized behavior management plans to manage and reduce behaviors. When residents are in crisis, responsible for implementing appropriate agency-approved restraint techniques to prevent injury to the resident as well as others. Responsible for connecting with resident to develop a therapeutic relationship that ensures quality assessment and evaluation. Assists residents in establishing goals, assessing personal skills, environmental skills, and developing skills and supports they need, and to utilize those skills to optimal potential. Participates in service team meeting to provide documentation and insights on individual resident's success, satisfaction, and needed areas of improvement. Responsible for transporting residents to activities, and monitoring their behavior to ensure the environment is safe and secure. Provide input for program revisions as needed. Responsible for any other duties as assigned.
Responsible for third shift operation of the Developmental Disabilities Defendant Program facility at Florida State Hospital, for developmentally-disabled and mentally-ill diagnosed adult offenders who have committed various crimes and are deemed incompetent to stand trial and/or unable to understand the court process. Responsible for the auditing charts, supervision, data entry, submission, and approval of staff time sheets into Peoples First system. Experience answering phone calls, and offering technical assistance. Also, completed daily, weekly, and monthly reports. Responsible for ensuring that staff documentation (maladaptive reports, employee accidents, timesheets, extended leave requests, FMLA, workers compensation, etc.) is completed in a timely manner and submitted to the timekeeper in a timely manner. Responsible for ensuring that program policies and resident's needs were met. Ensured the safety of the individual resident and staff. Monitored and supervised the completion of administrative documentation in a comprehensive and timely manner and that performance measures were met. This included progress notes, shift reports, ward charts, unit logs, resident documents, and special reports as assigned. Assisted with the program development and implementation of policies and procedures, keeping up with program changes, collecting and recording required data. Assisted with hiring new employees by conducting interviews. Provided routine training for Behavioral Program Supervisors and subordinates. Performed other duties as assigned.
Responsible for the well-being and physical safety of 23 developmentally disabled and mentally ill diagnosed individuals, ensuring that they were free from abuse and neglect. Completed reports, case notes, written assessments and developed appropriate objectives in the area of personal independence training. Experience answering phone, and offering technical assistance to colleagues and resident's families. Collected and analyzed data, and participated in active treatment meetings. Supervised HSWII staff and was responsible for training, auditing charts, motivating, monitoring, directing and evaluating staff performance, ensuring that each resident's behavioral management plan was correctly followed by staff. Responsible for evaluating, and identifying developmental needs of developmentally delayed individuals and implementing self-care goals to promote independence and enhance skills. Also, was responsible for effectively communicating with resident's families and advocating for them as needed. Responsible for ensuring resident's performance measures were met. Provided corrective learning actions in response to deficit performance, as well as providing employees training, development and motivational activities designed to enhance the employee's abilities to provide quality care for residents. Responsible for performing administrative duties and assume full shift responsibility for ensuring quality direct care services and living conditions for residents. Performed other duties as assigned.
Responsible for the case management of individuals and families, involved with DCF Child Protective Agency and Big Bend Community Based Care. Responsible for conducting training in the areas of: parenting (Common Sense Parenting and 1234 Parenting curricula), physical abuse, sexual abuse, HIV/AIDS education, domestic violence, training on mental health issues, stress management, behavioral management, anger management basic living skills, the importance of good hygiene, cleaning, and grooming. Responsible for maintaining accurate, up-to-date case notes, which at times were used in court. Mandated reporter for identifying all forms of abuse and making reports to the Florida Abuse Hot line as needed, to protect the vulnerable families I served. Responsible for writing resource referrals for families, as needed. Responsible for maintaining strong relationships with families and individuals in order to promote effective communication. Experience answering phones and offering technical assistance to colleagues and families I served. Maintained accurate documentation and prepared legal documents to be used in court (writing case notes, completed discharge summaries) for each case, and documented contact with DCF child protective investigators, and family care managers. Responsible for attending weekly staff meetings and providing weekly session summaries, data sheets, and case notes to the program manager for the purpose of reviewing each family's status and obtaining recommendations. Performed other duties as assigned.
Responsible for the supervision of employees in Jackson, Calhoun and Walton counties for a career advancement and retention (Workforce) program at area One-Stop Career Centers. Assigned cases, reviewed progress, assessed performance, and counseled employees for corrective action as needed. Provided program management and trained staff on the operation of the statewide Florida system, OSST. Experience offering technical assistance to subordinates and colleagues regarding program issues. Responsible for compiling and analyzing data to improve operational systems. Assisted with the hiring process by conducting interviews with prospective employees. Also, audited employee charts, provided training and guidance including, but not limited to the areas of case management, employability and interpersonal skills and teambuilding. Monitored/supervised case manager's and trainer's documentation in their respective case loads to ensure program measures were met, as well as each clients individualized employability plan was being followed in a timely manner. Responsible for developing relationships with outside social service agencies to promote the CARC (Career Advancement and Retention Program) and Goodwill Industries as an organization reaching out to not only assist persons with disabilities but the community as a whole. Maintained accurate personal timesheet records, and responsible for checking the accuracy of staff timesheets. Worked independently, delegated tasks to staff as needed, and maintained effective communication with management, peers, subordinates, and outside agencies. Performed other duties as assigned.
Responsible for determining subsidized childcare eligibility for TANF workforce program participants and children in foster care. Maintained a case load of over 200 low-income families receiving subsidized childcare for children who were at-risk for abuse, abused, with emotional and/or mental issues, etc. Responsible for offering technical assistance in a high-call, fast-paced environment to customers/applicants that I served in the Washington/Holmes County area. Mandated reporter, as I was responsible for identifying signs of abuse, and reporting pertinent information to the Florida Abuse Hot line. Responsible for developing and maintaining relationships with DCF child protective investigators to ensure that the children were placed with safe and therapeutic daycare environments to stimulate emotional and educational growth in these at-risk youth. Responsible for registration of childcare workers in various classes needed to ensure that their licensure remained current. Responsible for answering the phone in a professional manner, and maintaining my own timesheet. Performed other duties as assigned
Responsible for case management, interviewing and determining the eligibility of prospective Workforce Investment Act (WIA) workforce program participants at the area One-Stop Career Center. Provided orientation, employability skills counseling, job-placement assistance and vocational counseling to over 80 dislocated, displaced, and senior workers for the Workforce Investment Act program designed to re-train unemployed workers in high-skill, high-paying and high-demand fields. Supervised support staff. Responsible for offering technical assistance in a high-call, fast-paced environment to customers/applicants that I served in the County area. Facilitated individual and group orientations for applicants interested in receiving educational assistance through the program. Responsible for training large groups in the area of employability skills, and assisting with the development of community contacts to secure suitable employment for these individuals after training completion. Also responsible for administering, reviewing and evaluating vocational assessment tools, (Basic Skills), and (personality) exams to counsel individuals on the appropriate job placement for them. Performed other duties as assigned.
Responsible for the case management and documentation of over 75 TANF workforce program participants in the statewide Florida system at One-Stop Career Center. Responsible for offering technical assistance in a high-call, fast-paced environment to customers/applicants that I served in the County area. Responsibilities for pre-screening eligibility of prospective and Medicaid recipients and determining the continued eligibility of current recipients. Offered case management, career counseling and assistance to welfare-to-work participants () during their transition from welfare to self-sufficiency. Also offered career counseling to participants with extensive criminal backgrounds, chronic illness, developmental delays, and various emotional and physical impairments. Developed individualized responsibility plans with each participant as a "road map" to achieve personal and professional goals. Conducted home visits and counseled participants in regards to life management skills and the benefits of employment. Responsible for follow-up with employers and participants in regards to work habits and relationships with coworkers and supervisors. Offered job placement assistance and made referrals to outside agencies for those individuals with emotional, mental and physical disabilities as needed. Responsible for making presentations and training large groups in the areas of work-readiness/employability skills for dislocated workers, resume writing, interviewing skills, working in a diverse workforce, HIV education, interpersonal skills, workplace professionalism and appropriate interview attire. Performed other duties as assigned.
Responsible for the case management of over 40 patients, within a medical setting, ranging from 18-70 years of age diagnosed with mental health issues, substance abuse issues, extensive criminal histories, and developmental delays. Responsible for interviewing and determining the eligibility of prospective patients for the appropriateness of medical services. Responsible for offering technical assistance in a fast-paced environment to patients regarding various insurances and eligibility. Experience writing case plans. Responsible for maintaining accurate, up-to-date case notes, writing assessments, psychosocials, and drafting discharge summaries once the client was discharged from treatment. Conducted random drug screen urinalysis. Provided weekly progress report to the staff doctor. Also, worked with individuals with behavioral management issues as well as individuals diagnosed with a wide range of impairments which include, but aren't limited to developmental delays, mental illness, behavioral management and anger management issues, and a wide range of other mental and physical disabilities. Also, responsible for preparing reports to probation/parole officers when clients were court-ordered to attend treatment. Assessed each client's needs and developed individualized treatment and behavioral plans based upon those needs. Assisted patients in identifying destructive behaviors and triggers, thus developing therapeutic alternatives to substance abuse. Made resource referrals as needed. Utilized the twelve-step philosophy. Performed other duties as assigned.
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