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Behavior Assistant Resume Example

Resume Score: 80%

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BEHAVIOR ASSISTANT
Professional Summary

Focused team player familiar with helping patients develop skills such as feeding, grooming and dressing, as well as providing educational support and managing sensory processing issues. Hardworking, disciplined multitasker with analytical problem-solving and conflict management abilities.

Skills
  • Process improvement
  • Problem resolution
  • Business operations
  • Supervision
  • Team management
  • Relationship development
Work History
Behavior Assistant, 07/2019 to Current
East Alabama Mental Health Center – Opelika, AL

Consumer Care: Supervises consumer activities, including classroom activities, outings, and training. Assists with hygiene and grooming needs of consumers. Assists with lunch time activities. Ensures consumer safety. Follows a schedule of activities. Assists consumers as needed. Monitors consumer physical and mental health, ensuring that consumer needs are met and maintained. Assists consumers as needed, to include lifting and other physical intervention as needed. May administer consumer medication as prescribed by a physician and accompany consumer to medical appointments. Reports and documents incidents and/or unusual problems to supervisory or on-call staff. Models appropriate social skills. Ensures consumer rights are observed and protected. Completes program chores as assigned, i.e. cleaning and maintaining the facility and grounds as assigned, ensuring materials are maintained and organized, purchasing supplies, and washing and drying consumer clothing. Ensures compliance with special diets. Reports documentation of medical concerns to medical staff. Reports documentation of behavioral concerns to supervisor or Behavior Analyst.

  • Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.

Assists in implementation of the consumer's treatment, habilitation, and/or service plans. Develops and implements daily lesson plans. Leads groups as assigned. Implements one-on-one services as required. Intervenes in crises as needed. Assists in development of training goals and behavior plans. Implements behavior management procedures as assigned and/or as indicated by a contingency program or the individual's behavior plan. Implements classroom management programs (i.e., token store or level systems, ensures consumers are in appropriate areas). Maintains physical appearance of the classroom. Requests materials as needed from supervisor. Completes fire drills and severe weather drills. Read consumer records and ensures familiarity with each consumer's social and medical history.

Transportation: Transports consumers as needed. May transport consumers in Center and/or personal vehicle. Responsible for maintaining personal liability insurance coverage. Follows all traffic laws. Immediately reports any Center vehicle malfunction to supervisory or maintenance staff. Maintains safe driving record and attends defensive driving course as assigned. Completes written vehicle records as assigned. Wears seat belt and ensures that passengers wear their seatbelts. Transports children under the age of 12 in the rear seat of the vehicle (including one's personal vehicle). Utilizes cellular phones for emergencies only. No cellular phone use while transporting. Ensures the security of Center credit cards. Immediately notifies Human Resources of all accidents or motor vehicle violations (whether on the job or off).

Staff Meetings: Attends regularly scheduled staff meetings. Reports observations of individual's behaviors. Implements recommendations made during staffing.

Documentation: Documents incidents and/or unusual problems immediately. Writes progress notes as assigned. Collects and documents behavioral and training data. Records daily individual information in day log. Completes routine Center forms. Documents medication administration.

Other Duties: Performs other duties and tasks as assigned. May be responsible for basic clerical tasks. Reports safety hazards immediately and initiates corrective action as appropriate. Reports to work as scheduled and in a timely manner and attends meetings and staffings as assigned. Serves on Center teams, committees, councils, and/or workgroups as assigned. Works cooperatively with co-workers and supervisors. Is a "team" player and maintains a positive team attitude. Maintains an appropriate appearance. Maintains behavior consistent with ethical and professional guidelines. Is motivated and enthusiastic, offers appropriate suggestions and initiates ideas to improve Center services.

Supervision and Authority: Directly supervised by the Behavior Analyst or Program Director. Responsible for exercising caution, initiative, and appropriate judgment in carrying out the duties of this position.

Skills & Requirements
Cosmetologist, 01/2012 to Current
Another Blessing Barber And Style – Tallassee , Alabama
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Offered highly skilled and diverse salon services to over [Number] daily customers, including cuts, color services and extensions.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Processed payments by entering sales in register.
  • Sanitized and organized station and tools by [Action] and [Action].
  • Maintained clients' treatment records and designed long-term care programs for return customers.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over [Number] daily customers.
Customer Service Manager, 07/2013 to 06/2019
Lake Martin Incorporation – Auburn , AL
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Maintained company's visual merchandise standards through general housekeeping, including [Action] and [Action].
  • Provided strong service to customers, increasing customer loyalty [Number]%.
  • Monitored areas for security issues and safety hazards.
  • Recruited, hired and trained [Number] associates to develop into productive team members with excellent product knowledge.
  • Planned and prepared work schedules to assign [Number]-member team to specific tasks.
  • Directly worked with [Number] customers per shift to build relationships and increase customer satisfaction ratings [Number]%.
  • Built positive relationships with customers to increase repeat business.
Assistant Teacher, 01/2011 to 07/2013
The Learning Tree – Tallassee, AL
  • Direct supervision of students
  • Implementation of lesson plans
  • Implementation of all training programs for students
  • Maintenance of clean and orderly work areas
  • Completion of required documentation of service delivery (daily log, incident reports, data, etc.)
  • Assistance with development of ISP or IEP as needed
  • Maintenance of adequate communication with other employees
  • Participation in all required in-service training
  • Participation in crisis management procedures, to include, but not limited to: lifting and lowering individuals to and from the floor, standing from kneeling position and dropping to kneeling position while physically controlling an individual, blocking attempted blows and bites, transporting individuals in crisis state, and deflecting blows from thrown objects
  • Other duties determined by Coordinator of Residential Services to be necessary to ensure the care, welfare, safety, and security of the students
Education
High School Diploma: 05/1990
Reeltown High School - Notasulga, AL
Associate of Arts: Cosmology , 09/1994
Southern Union State Community College - Wadley, AL
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • East Alabama Mental Health Center
  • Another Blessing Barber And Style
  • Lake Martin Incorporation
  • The Learning Tree

School Attended

  • Reeltown High School
  • Southern Union State Community College

Job Titles Held:

  • Behavior Assistant
  • Cosmetologist
  • Customer Service Manager
  • Assistant Teacher

Degrees

  • High School Diploma : 05/1990
    Associate of Arts : Cosmology , 09/1994

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