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bdc service representative resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Documentation and Recordkeeping
  • Outbound Calling
  • Attention to Detail
  • Customer Inquiry and Response
  • Customer Service
  • Verbal and Written Communication
  • Time Management
  • Payment Processing
  • Call Management
  • Customer Engagement
  • Client Surveys
  • Appointment Scheduling
  • Goal Driven
  • Data Entry
  • Phone Etiquette
  • Multi-Line Telephone Systems
  • Microsoft Office
  • Email Etiquette
  • Account Updates
  • Client Needs Assessment
Experience
BDC Service Representative, 11/2021 - Current
Harsco Corporation Allentown, PA,
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Followed required scripts and guidelines for inbound and outbound sales calls.
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Maintained electronic customer database to round up repeat business.
  • Utilized XTime and Dealer Track to record and track various stages of potential customer sales.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Networked to build client base and promote products to new and existing clients.
Office Clerk, 10/2015 - 10/2016
Harsco Corporation Tacoma, WA,
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Managed client communication, scanning documents and distribution of mail.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
Office Clerk, 05/2009 - 04/2013
Wayne Lee Md Plastic Surgery & Med Spa Brandon, FL,
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Managed client communication, scanning documents and distribution of mail.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
  • Contacted customers regarding account updates and potential problems.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Coordinated company records and resources to assist team members with special projects.
  • Answered phone calls and welcomed visitors to office.
Medical Office Manager, 11/2004 - 03/2009
The Foot Institute City, STATE,
  • Managed staff scheduling and set patient scheduling policy.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Performed data entry and processing into system databases and troubleshot minor computer issues.
  • Supervised patient billing, collection and financial counseling and assisted with cash posting.
  • Maintained and managed filing, chart keeping and organizational systems for practice.
  • Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Interviewed, hired and trained medical office teams and conducted performance reviews.
  • Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Supervised cleaning staff and coordinated equipment maintenance activities.
  • Coordinated logistics for internal and external staff meetings and conferences.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Organized and maintained documents, files and records.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Established work procedures or schedules to organize daily work of administrative staff.
Education and Training
High School Diploma: , Expected in 05/1990
-
Warren County High School - Front Royal, VA
GPA:
Status -

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Resume Overview

School Attended

  • Warren County High School

Job Titles Held:

  • BDC Service Representative
  • Office Clerk
  • Office Clerk
  • Medical Office Manager

Degrees

  • High School Diploma

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