Customer service representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Self motivated with exceptional communication skills.
Excellent time management skills
Ability to organize and prioritize work
BDC Representative , 12/2015 to Current Bill Stasek Chevrolet – 700 W. Dundee Wheeling, IL
Answered Customer Phone Calls, emails and internet inquires
Made at least 107 outbound calls per shift creating new business
Built customer relationships and advised customers on purchases and promotions.
Directed calls to appropriate individuals and departments.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Met daily and monthly goals
Learned, referenced and applied product knowledge information to assist customers.
Server, host, food runner , 12/2014 to 07/2016 D'agostino's – Wheeling & Glenview IL
Assigned patrons to tables suitable for their needs and according to rotation.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Consistently provided professional, friendly and engaging service.
Quickly set up and cleared tables and stocked all service stations.
Continually monitored dining rooms for seating availability, service, and well-being of guests.
Customer Service Representative , 09/2014 to 01/2015 Programmers Investment Corporation – Rolling Meadows
Answered customer phone calls and emails
Taking payments and issued refunds
Resolved customer complaints efficiently and quickly.
Managed high call volume with tact and professionalism.
Defused volatile customer situations calmly and courteously.
Collected information to personalize children's book
Telemarketing/ Customer Service Representative , 06/2013 to 02/2014 UHES – Northbrook, IL
Used websites like Manta and yellow pages to find companies with 15-200 employees
Made outbound calls trying to create new business
set appointments for insurance reps to present union plan with business owners
Made contracts and folders for presentations
Quoting on policies
General office duties (filing, faxing)
Teller , 09/2011 to 04/2012 Lake Cook Rd Currency Exchange – Wheeling IL
Organized, stocked and maintained the teller window area.
Executed customer transactions, including bill payment, title and license work, registration renewals, money orders and check cashing.
Ordered supplies and money
opened and closed out drawers.
Balanced out drawers
Bachelor of Science: Business Management, Current Post University - Conneticut
High school Diploma : General Education , 2009 Buffalo Grove High school - Buffalo Grove