bdc representative resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary
Customer service representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Self motivated with exceptional communication skills.
  • Bilingual (English/Spanish)
  • Detail-oriented
  • Excellent time management skills
  • Fast learner
  • Ability to organize and prioritize work
  • Goal oriented 
  • Reliable 
  • Ambitious 
Work History
11/2015 to Current
BDC Representative Lithia Motors Redding, CA,
  • Answered Customer Phone Calls, emails and internet inquires 
  • Made at least 107 outbound calls per shift creating new business 
  • Set appointments 
  • Built customer relationships and advised customers on purchases and promotions.
  • Directed calls to appropriate individuals and departments.
  • Data Entry 
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Met daily and monthly goals 
  • Learned, referenced and applied product knowledge information to assist customers.

11/2014 to 06/2016
Server, host, food runner Carmax Tolleson, ,
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Consistently provided professional, friendly and engaging service.
  • Quickly set up and cleared tables and stocked all service stations.
  • Continually monitored dining rooms for seating availability, service, and well-being of guests.

08/2014 to 2015
Customer Service Representative Unify Financial Credit Union Torrance, ,
  • Answered customer phone calls and emails
  • Data Entry 
  • Taking payments and issued refunds 
  • Resolved customer complaints efficiently and quickly.
  • Managed high call volume with tact and professionalism.
  • Defused volatile customer situations calmly and courteously.
  • Collected information to personalize children's book 

05/2013 to 01/2014
Telemarketing/ Customer Service Representative UHES City, STATE,

  • Used websites like Manta and yellow pages to find companies with 15-200 employees
  • Made outbound calls trying to create new business 
  • set appointments for insurance reps to present union plan with business owners 
  • Made contracts and folders for presentations 
  • Quoting on policies 
  • General office duties (filing, faxing)

08/2011 to 03/2012
Teller Lake Cook Rd Currency Exchange City, ,
  • Organized, stocked and maintained the teller window area.
  • Executed customer transactions, including bill payment, title and license work, registration renewals, money orders and check cashing.
  • Ordered supplies and money 
  • opened and closed out drawers.
  • Balanced out drawers

Expected in Current to to
Bachelor of Science: Business Management
Post University - Conneticut,
Expected in 2009 to to
High school Diploma : General Education
Buffalo Grove High school - Buffalo Grove ,

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Resume Overview

School Attended

  • Post University
  • Buffalo Grove High school

Job Titles Held:

  • BDC Representative
  • Server, host, food runner
  • Customer Service Representative
  • Telemarketing/ Customer Service Representative
  • Teller


  • Bachelor of Science
  • High school Diploma

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