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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Courteous demeanor
  • Energetic work attitude
  • Telecommunication skills
  • Self-starter
  • Strong organizational skills
  • Professional and mature
  • Meticulous attention to detail
  • Microsoft Office proficiency
Accomplishments

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

  • Consistently generated additional revenue through skilled sales techniques.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
BDC Rep, 05/2013 to 10/2013
Rdo Equipment Co.Moses Lake, WA,

Addressed numerous website inquiries per day, converting over 50 % into renewal customers.

Cross-trained and provided back-up for other customer service representatives when needed.

Computed accurate sales prices for purchase transactions.

Expressed appreciation and invited customers to return to the store.

Managed quality communication, customer support and product representation for each client.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Guaranteed positive customer experiences and resolved all customer complaints.

Developed numerous new customer prospects or referrals.

Executed outbound calls to existing customer base resulting in increase in sales.

Generated leads for new sales through telephone and email contact with customers.

Customer service advisor, 09/2012 to 04/2013
Raising Canes ChickenPico Rivera, CA,

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Achieved high sales percentage with consultative, value-focused customer service approach.

Computed accurate sales prices for purchase transactions.

Worked as a team member performing cashier duties, product assistance and cleaning.

Ranked as most effective department sales representative in the local region in 2013.

Resolved product issues and shared benefits of new technology.

Expressed appreciation and invited customers to return to the store.

Increased territory sales by surpassing monthly goal.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Increased store sales by upselling merchandise.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Regularly sought opportunities to up sell and add on additional merchandise.



Manager, 04/2011 to 06/2012
Below Zero Enterprises, LLCCity, STATE,

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Organized weekly sales reports for the owner to track product success.

Hired and trained all new employees.

Created new processes and systems for increasing customer service satisfaction.

Achieved high sales percentage with consultative, value-focused customer service approach.

Computed accurate sales prices for purchase transactions.

Worked as a team member performing cashier duties, product assistance and cleaning.

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.

Prepared and sold broad range of customized merchandise to individuals and commercial accounts.

Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales.

Expressed appreciation and invited customers to return to the store.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Successfully interacted with customers and retail buyers to expedite orders.

Assisted customers with store and product complaints.

Guaranteed positive customer experiences and resolved all customer complaints.

Compiled weekly monetary reports and records for the owner.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Accurately logged all daily shipping and receiving orders.

Managed cash stock and inventory balances accurately.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Regularly sought opportunities to up sell and add on additional merchandise.

Stocked and rotated inventory regularly.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Organized the store by returning all merchandise to its proper place.

Replenished merchandise shelves with items from the stockroom.

Took special orders in person and over the phone to generate additional revenue.

Processed merchandise returns and exchanges.

Educational Background
High School Diploma: High school diploma, Expected in 2009
Adult high school - Winston Salem, NC
GPA:

member of HOSA (health occupation students of America)

member of the Red cross club

member of the prom committee

member of FCCLA

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Resume Overview

School Attended

  • Adult high school

Job Titles Held:

  • BDC Rep
  • Customer service advisor
  • Manager

Degrees

  • High School Diploma

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