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Germain Honda of Naples - BDC Customer Service Sales Representative Resume Example

Resume Score: 70%

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BDC CUSTOMER SERVICE SALES REPRESENTATIVE
Professional Profile
Excellent communicator with 5years in a demanding call center environment as a Customer Service Representative. Independent and quick thinking team player seeking a role offering increased responsibility. Most people know mefor my passion, motivation and will work hard to keep as well as grow in my work field. I not only believe that i canexcel in my position but there is always room for me to learn more and become versitile in various aspects of my job.
Core Strengths
  • Skilled Organized
  • Courteous demeanor
  • Adaptive team player
  • Data entry
  • Internet research
  • Microsoft Word
  • Sharp problem solver
  • Energetic work attitude
  • Invoice processing
  • Multi-Task
  • Determined
  • Telephone skills
Work Experience
02/2017 to 06/2018
BDC Customer Service Sales Representative Germain Honda of Naples － Naples, FL
Defused volatile customer situations calmly and courteously.
Effectively managed a high-volume of inbound and outbound customer calls. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively in a complex,
fast-paced and challenging call center environment.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Answering phones
Appointment settings
Confirming appointments
CRM
Emails
Inputting data
Report daily calls & appointments
Open customers account
Listening phone skills
Following up with customers 
Listen to voice messages
05/2014 to 08/2016
BDC Customer Service Sales Representative Naples Dodge Chrysler Jeep Ram － Naples, FL
Defused volatile customer situations calmly and courteously.
Effectively managed a high-volume of inbound and outbound customer calls. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Answering phones
Appointment settings
Confirming appointments
CRM
Surveys Emails
Chats
Inputting data
Report daily calls & appointments
Open customers account
Listening phone skills Following up with customers 
08/2012 to 07/2013
Dispatcher/Receptionist/Customer Service Unlimited Airport Rides － Naples, Fl
Recipient of multiple positive reviews
acknowledging dedication to excellent customer service.
Verified that information in the computer system was up-to-date and accurate.
Identified and resolved system and account issues.
Developed and created a more effective filing system to accelerate paperwork processing.
Taking reservations.
Confirming reservations
Processing credit cards
Filing Customer service
Answering phones
Collecting paper works and payments from drivers at the end of the day. Data entry 
01/2011 to 05/2012
File Clerk The Mindful Health Foundation － Naples, FL
Located missing file materials.
Reviewed les to check for complete and accurate information.
Destroyed files and materials upon request.
Scanned and led forms,
reports,
correspondence and receipts.
Filing,
Scanning,
Coping, & Faxing.
Created Charts
Answering phones
Data entry
Politely assisted customer's in person and via phone. 
03/2010 to 05/2011
Sales/Customer Service Ross Dress for Less － Naples, FL
Responded to all customer inquiries thoroughly and professionally. Recommended and helped customers select merchandise based on their needs.
Exchanged returned merchandise for customers quickly and efficiently.
Confirmed that appropriate changes were made to resolve customer's
problems.
Informed customers about sales and promotions in a friendly and engaging manner.
Mark downs
Fitting room attendant
Customer service
Returns and exchanges
Sales goal 
Educational Background
1998
High School Diploma: General Homestead Sr. High － Homestead, FL, U.S.A

General Studies.
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Resume Overview

Companies Worked For:

  • Germain Honda of Naples
  • Naples Dodge Chrysler Jeep Ram
  • Unlimited Airport Rides
  • The Mindful Health Foundation
  • Ross Dress for Less

School Attended

  • Homestead Sr. High

Job Titles Held:

  • BDC Customer Service Sales Representative
  • Dispatcher/Receptionist/Customer Service
  • File Clerk
  • Sales/Customer Service

Degrees

  • High School Diploma : General

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