Batch Job Scheduler Resume Example

Utilized IBM TWS 8.6 to provide IT Batch Monitoring and Scheduling in a global environment remotely. Monitored jobs and schedules for a special E2E project.

Technical Support Team provides prompt, knowledgeable and professional support to all U.S. Bank employees. The first line of contact for all U.S. Bank employees seeking support with Active Directory, Intranet, Mainframe, IBM Notes (Lotus Notes) and USBmail passwords.

• Used IBM TWS 8.6 to provide IT Scheduling services in a global environment in the form of creating jobs, job streams and dependencies for automatic job scheduling

• Analyze job processes and recommend improvements for Levi's USA, Asia and Europe

• Carry out technical activities in support of project delivery, service improvement and ongoing support for TWS jobs / job streams

• Create jobs on the Windows and Unix platforms

• Responsible for every phase of batch job execution (creation, execution, troubleshooting)

• Managed jobs for SAP (Systems Applications and Products)

• GIS (Gentran Integration Suite- transfer files from 1 application to another)

• EDI (Electronic Data Interchange)

• Raymark

Provided Customer Service / IT Support to the company's infrastructure in the form of:

Incident Management (Service Now) -

• Monitor high priority incidents with a major business impact to completion. Gathering all resources together to quickly resolve.
• Manage and track Incidents in order to restore service to customers as quickly as possible
• Prioritize incidents based on customer / business impact

Problem Management (Service Now) -

• Following through after the incident is resolved to determine root cause
• Work to remove defects to eliminate recurring events

Change Management (Service Now) -

• Responsible for monitoring and approving all ECOs (Emergency Change Orders) that were necessary to prevent major disruptions provided no business impact proceeded.
• IBM Tivoli Workload Scheduler (TWS) - used TWS to monitor the system and the current day plan for Levi's US, Asia and Europe.
• Unix Administrator - provided first level support to users in the form of basic Unix commands (ex: rebooting servers, changing passwords, server / package failovers, Unix visual editor).

Unix Administration (2000 - 2001):

• Monitor of all UNIX / Distributed systems via TWS / Maestro Console.

• Reported file system space issues, host / server down, CPU utilization, and swap space problems to UNIX Administrators. Fail-over packages for repairs and reboot systems

Reporting (Remedy):

•IT Daily Status Report; create, build and update report using Excel

•Run the Daily IT Meeting on a continual basis

•Moderate Daily IT meeting to discuss major incidents and problem resolution using Remedy ticketing

Monitoring / Operating:

•Used CA-1 / CA-7 to monitor batch processing

•MVS, VM, and VSE, running JES2, VTAM, CICS, DB2, IMS, TSO, CA-1, CA7, Netview and Omegamon.

• Performed user restore requests and resolved user communication related problems (Netview, Netbackup)