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bartender shift manager resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Dedicated, hard-working customer service professional who thrives under the pressure of tense situations. Ability to be cross trained into multiple areas of a business and eager to continue to learn new things everyday. Strong face-to-face people skills, great with approaching new clientele, and an ability to close and leave a positive lasting impression.

Experienced Bartender with 15 years of experience in field. Strong ability to improve team performance and grow bar sales through exceptional customer service and leadership skills.

Skills
  • Quality Control
  • Reporting
  • Sales
  • Scheduling
  • Trainer
  • Outstanding customer service
  • Safe serving knowledge
  • Suggestive selling
  • Anticipating guest needs
  • Proficient in mixology
  • Balancing the cash register
  • Organizational ability
  • Outgoing personality
  • Cash and credit transactions
  • Maintaining a clean bar
  • Employee training
  • Able to stand 10+ hours
  • Service-oriented mindset
Experience
06/2017 to Current
Bartender Shift Manager Monarch Casino Black Hawk Reno, NV,

Prepared over 50 to 100 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 50 to 100+ patrons per shift.

  • Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling customer complaints.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Monitored daily checklists and side worksheets to keep servers and other staff members on task.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed up to 100 customers per shift while simultaneously assisting 3 to 5 restaurant servers.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
12/2016 to 12/2017
Assistant Manager Regal Cinemas Corporation El Cajon, CA,
  • Planned and prepared workflow schedules, delegating tasks for 15+-member team.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
05/2011 to 01/2017
Bartender Texas Roadhouse Holdings Llc Hilliard, OH,
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Trained numerous new bartenders to increase knowledge of drink preparation and upselling techniques.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared over 100 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 200+ patrons per shift.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Prepared and served over 200 drinks per shift in high-volume fine dining environment.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Reinvented classic cocktails and revamped old to complement new menu options.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
11/2007 to 11/2016
Wing Certified Trainer Buffalo Wild Wings City, STATE,
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
Activities and Honors
Education and Training
Expected in 2016 to to
G.E.D:
- ,
GPA:
Expected in 2006 to to
High school Diploma:
- ,
GPA:
Jacky File metro christian academy (In the time that I was not attending college classes this school became disaccredited which force me to get my G.E.D. to continue on with my education.
Expected in 12/2018 to to
A.A. Business Degree: Business
Ozarks Technical Community Colleges - Springfield, MO
GPA:
Expected in to to
Completed Courses: Financial and Managerial Accounting; Business Law; Computer Information Science courses; Public Speaking; Micro/Macro Economics; Business Communications; etc.:
- ,
GPA:

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Resume Overview

School Attended

  • Ozarks Technical Community Colleges

Job Titles Held:

  • Bartender Shift Manager
  • Assistant Manager
  • Bartender
  • Wing Certified Trainer

Degrees

  • G.E.D
  • High school Diploma
  • A.A. Business Degree
  • Completed Courses: Financial and Managerial Accounting; Business Law; Computer Information Science courses; Public Speaking; Micro/Macro Economics; Business Communications; etc.

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