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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Responsible bartender skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.

Skills
  • Liquor, wine, and food service
  • High-volume dining
  • Point of Sale (POS) system operations
  • Food safety understanding
  • Dining customer service
  • Relationship management
  • Quality control
  • Service prioritization
  • Dining crew workflow optimization
  • Menu knowledge
Experience
01/2019 to Current
Bartender/Server/Window Out Holiday Inn Club Vacations Williamsburg, VA,
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
  • Coordinated service for food runners and other kitchen staff.
  • Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
  • Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to tables in correct sequence.
  • Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
  • Added garnishes and other finishing touches to improve plating presentation.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Calculated charges, issued table checks and collected payments from customers.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
12/2019 to 05/2020
Server Tgi Friday's Leesburg, VA,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Greeted newly seated guests quickly and efficiently.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
07/2017 to 02/2018
Bartender Hollytree Country Club City, STATE,
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Dressed and reset tables to assist servers.
  • Prepared mixed drinks by applying advanced mixology knowledge.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Reduced inventory losses by creating new drink menu items to move older products.
Education and Training
Expected in 05/2010
High School Diploma:
Central High School - Pollok, TX
GPA:

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Resume Overview

School Attended

  • Central High School

Job Titles Held:

  • Bartender/Server/Window Out
  • Server
  • Bartender

Degrees

  • High School Diploma

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