Responsible bartender skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Skills
Liquor, wine, and food service
High-volume dining
Point of Sale (POS) system operations
Food safety understanding
Dining customer service
Relationship management
Quality control
Service prioritization
Dining crew workflow optimization
Menu knowledge
Experience
01/2019 to Current
Bartender/Server/Window OutHoliday Inn Club Vacations – Williamsburg, VA,
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Upsold customers from shelf to premium brands to help boost sales.
Monitored patrons to keep alcohol consumption at designated levels.
Stocked bar with beer, wine, liquor and related supplies.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Made product recommendations to customers based on preference, food pairings and special promotions.
Engaged in small talk with patrons to build rapport and earn repeat business.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
Coordinated service for food runners and other kitchen staff.
Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to tables in correct sequence.
Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
Added garnishes and other finishing touches to improve plating presentation.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Calculated charges, issued table checks and collected payments from customers.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
12/2019 to 05/2020
Server Tgi Friday's – Leesburg, VA,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Greeted newly seated guests quickly and efficiently.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
07/2017 to 02/2018
BartenderHollytree Country Club – City, STATE,
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Promoted products to customers to enhance bill totals with high-profit items.
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Stocked bar with beer, wine, liquor and related supplies.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Dressed and reset tables to assist servers.
Prepared mixed drinks by applying advanced mixology knowledge.
Worked with management to plan and implement special events to boost customer numbers and profits.
Created list of signature beverage items to increase overall revenue and patron loyalty.
Planned and updated menus to capitalize on changing trends in customer preferences.
Monitored patrons to keep alcohol consumption at designated levels.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Reduced inventory losses by creating new drink menu items to move older products.
Education and Training
Expected in 05/2010
High School Diploma: Central High School - Pollok, TX GPA:
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