Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Responsible bartender skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
- Liquor, wine, and food service
- High-volume dining
- Point of Sale (POS) system operations
- Food safety understanding
- Dining customer service
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- Relationship management
- Quality control
- Service prioritization
- Dining crew workflow optimization
- Menu knowledge
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01/2019 to Current Bartender/Server/Window Out Holiday Inn Club Vacations – Williamsburg, VA,
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Upsold customers from shelf to premium brands to help boost sales.
- Monitored patrons to keep alcohol consumption at designated levels.
- Stocked bar with beer, wine, liquor and related supplies.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
- Coordinated service for food runners and other kitchen staff.
- Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
- Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to tables in correct sequence.
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
- Added garnishes and other finishing touches to improve plating presentation.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Calculated charges, issued table checks and collected payments from customers.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
12/2019 to 05/2020 Server Tgi Friday's – Leesburg, VA,
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Greeted newly seated guests quickly and efficiently.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
07/2017 to 02/2018 Bartender Hollytree Country Club – City, STATE,
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Promoted products to customers to enhance bill totals with high-profit items.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
- Stocked bar with beer, wine, liquor and related supplies.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Dressed and reset tables to assist servers.
- Prepared mixed drinks by applying advanced mixology knowledge.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Created list of signature beverage items to increase overall revenue and patron loyalty.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Monitored patrons to keep alcohol consumption at designated levels.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Reduced inventory losses by creating new drink menu items to move older products.
Expected in 05/2010 High School Diploma:
Central High School - Pollok, TX
GPA:
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