LiveCareer-Resume

bartender server resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Overview

Hardworking, professional with strong customer service skills and the ability to learn concepts quickly.

Skill Highlights
  • Customer Service
  • Detail oriented
  • Fast learner
  • Extremely Organized
  • Experience in Sales
  • Experience with HIPAA laws
  • Microsoft Word, Word Perfect, Excel, PowerPoint, QuickBooks, Outlook, G Suite
Education
: Culinary Arts & Baking and Pastry, Expected in to The Art Institute of California - San Diego - San Diego, CA,
GPA:
: Culinary Arts & Baking and Pastry, Expected in to The Art Institute of California - Inland Empire - San Bernardino, CA,
GPA:
High School Diploma: , Expected in to Redlands East Valley - Redlands, CA
GPA:
Work Experience
Office Administrator, 01/2023 to Current
YotelWashington, DC,
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Processed financial documents, contracts, expense reports and invoices.
  • Filtered emails based on importance and escalated issues to leadership.
  • Used Quickbooks to debit, credit and total accounts on computer spreadsheets and databases.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Monitored accounts receivable, advising of delinquencies or other account irregularities.
Server, 08/2021 to Current
Cox AutomotiveShacklefords, VA,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Addressed complaints to kitchen staff and served replacement items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Stocked server areas with supplies before, during and after shifts.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Administrator, 11/2021 to 10/2022
YotelMiami, FL,
  • Checked office stock to determine supply levels and maintain inventory.
  • Established and oversaw implementation of successful budgeting and accounting systems to improve efficiency and reduce costs.
  • Verified transaction information, scheduled and prepared disbursements and obtained payment authorizations to properly pay invoices.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Identified needs of customers promptly and efficiently.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Created and updated Call Log spreadsheets detailing latest information regarding Customer Matters.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Composed correspondence, reports and meeting notes.
  • Coordinated appointments, meetings and conferences.
  • Responded effectively to sensitive inquiries or complaints.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Met incoming guests and clients, offering immediate assistance.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Made travel arrangements and reservations.
Client Service Representative (Temp), 12/2020 to 03/2021
Hilton WorldwideBeckley, WV,
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Developed and maintained positive customer relationships through effective communication.
  • Completed administrative support work to maximize laboratory efficiency.
  • Complied with HIPAA laws to ensure patient confidentiality.
Bartender/Server, 05/2019 to 01/2021
Hilton WorldwideCarrollton, TX,
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
  • Checked order accuracy and food quality before delivering to customers
  • Explained menu options to guests, offered suggestions and took orders for food and beverages
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
  • Sent orders to kitchen staff by POS
  • Reviewed identification for patrons before serving alcoholic drinks
  • Kept detailed records of alcohol and mixer inventories, ordered more supplies and alerted servers and coworkers of shortages
  • Calculated charges, issued table checks and collected payments from customers
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
  • Added special garnishes and other finishing touches to improve visual impact of alcoholic beverages
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability
  • Processed customers' payments and provided receipts
  • Mixed drinks for 35-table restaurant and 10-seat bar while taking orders from customers and relaying them to kitchen
  • Cleaned bartop, cups and drink making supplies regularly, preventing contamination and maintaining organization
Server, 08/2020 to 12/2020
Montage HotelsBig Sky, MT,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Processed customers' payments and provided receipts.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Front Office Manager, 11/2016 to 03/2018
Company NameCity, State,
  • Traveled to High Point Market (largest furniture trade show located in High Point, NC) 2x/year
  • Entered all purchase orders received into quickbooks
  • Created purchase requisitions, offer sheets, sales orders, pro formas, invoices, and expense reports as required through Quickbooks and Excel
  • Guided employees through routine and complex administrative situations with decisive but motivational approach
  • Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources
  • Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments
  • Evaluated and identified ineffective workflow processes, implementing solutions to improve productivity and personnel performance
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
  • Orchestrated weekly staff meetings to maintain open communication and quickly address any concerns
  • Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved
  • Handled payment processing duties and provided customers with receipts and proper bills and change
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to the CFO
  • Promptly managed complaints and concerns with positive attitude and rectified issues to complete satisfaction
  • Personally addressed and welcomed guests, improving overall customer service and engagement
Administrative Receptionist, 08/2014 to 10/2016
Company NameCity, State,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Updated and recorded customer or client information to maintain accounts.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Pulled and organized requested documentation.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Made travel arrangements and reservations.
Additional Information

I am reliable and I thrive on opportunity. I have the drive and commitment to be the best. I am down to earth, very personable, outgoing and I carry a positive energy wherever I go.

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Resume Overview

School Attended

  • The Art Institute of California - San Diego
  • The Art Institute of California - Inland Empire
  • Redlands East Valley

Job Titles Held:

  • Office Administrator
  • Server
  • Administrator
  • Client Service Representative (Temp)
  • Bartender/Server
  • Server
  • Front Office Manager
  • Administrative Receptionist

Degrees

  • High School Diploma

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