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Bartender/Server Resume Example

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BARTENDER/SERVER
Professional Summary

Dependable and driven Bartender/Server with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Capable Bartender/Server passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Bar and Restaurant establishments.

Work History
Dublin Down Pub And Eatery - Bartender/ServerAshtabula, OH07/2017 - 03/2020
  • Generated higher ticket averages by training several employees on suggestive up-selling techniques.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Recruited and trained several bartenders and barbacks and scouted and auditioned performers for various special events.
  • Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using POS system software.
  • Closed out cash register with 100% accuracy and prepared cashier report.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Conducted many inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Maintained accurate cash drawer of $120.00 per shift.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Poured and prepared mixed drinks for over 50-100 customers daily and created new libations drawing in clientele.
  • Increased bar revenue by 50% through development and marketing of featured cocktails.
  • Waited on up to 25 customers at bar and at 50-table bar area.
Covered Bridge Pizza - Lead WaitressNorth Kingsville, OH09/2012 - 05/2017
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Arranged tables for customers, followingestablished preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Busy Beaver - Cashier Team LeadAshtabula, OH08/2005 - 09/2012
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Set up new sales displays each week.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Trained as cashier and provided back-up coverage to provide customers with optimal support.
  • Educated customers on promotions to enhance sales.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Answered questions about store policies and concerns to support positive customer experiences.
Skills
  • Money handling
  • Product restocking
  • Product upselling
  • Point of sale knowledge
  • Drawer management
  • Order taking
  • Cleaning and sanitizing
  • Payment collection
  • Cash balancing
  • Cash report creation
  • Cash register skills
  • Retail merchandising
  • Loss prevention
  • Product and service sales
  • Customer assistance
  • Store merchandise stocking
  • Cleanliness
  • Credit card processing
  • Bagging and packaging
  • Coupons and gift cards
  • Payment Processing
  • Multi-tasking ability
  • Product knowledge
  • Maintaining store appearance
  • Refunds and exchanges
  • Responsible alcohol service
  • Menu memorization
  • Handling difficult customers
  • Group reservations management
  • Beverage preparation
  • Making change
  • Highly reliable
  • Food running
  • Hospitality service expertise
  • Interpersonal skills
  • Ordering procedures
  • New hire training
  • Cash register operation
  • Attending multiple customers
  • Creative mixology
  • Engaging personality
Education
06/1997Ashtabula High SchoolAshtabula, OHHigh School Diploma
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Resume Overview

Companies Worked For:

  • Dublin Down Pub And Eatery
  • Covered Bridge Pizza
  • Busy Beaver

School Attended

  • Ashtabula High School

Job Titles Held:

  • Bartender/Server
  • Lead Waitress
  • Cashier Team Lead

Degrees

  • High School Diploma

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