Efficiently answer phone calls in call center to register customers and process payments for continuing education seminars. Collected customer feedback and made process changes to exceed customer satisfaction goals. Addressed customer service inquiries in a timely and accurate fashion.
Maintained tidiness and organization throughout the bar area.
Maintained accurate cash handling practices while serving customers in an efficient manner.
Honed bartending skills by assisting bartender with high-volume shifts.
Adhered to state and federal alcohol regulations by thoroughly checking identification prior to serving.
Adhered to recipe and presentation standards for specialty coffee drinks.
Greeted and connected with every customer, recommending drinks and pastries.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Maintained calm demeanor during high-volume periods and special events.
Greeted guests with a pleasant smile and superior customer service.
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