Focused and dedicated insurance professional motivated to provide superior customer service. 18 years experience working for a third party administrator learning most jobs within the industry. Helped developed and run a customer service department.
Client relations expert
Complaint handling and resolution
Third party background
Bartender/Server March 2015 to CurrentStone Tap － Hudson, WI
Excellent customer service
Focused and energetic
Great attention to details
Beverage Supervisor/Bartender/Cocktail Waitress October 2006 to July 2013St Croix Casino － Turtle Lake, WI
Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Maintained a consistent, regular attendance record.
Set up bar for operation, obtained cash bank and stocked the service bar.
Set up storeroom and work areas to allow easy access to stock items.
Accurately recorded sales, made correct change and prepared charge slips for guests.
Effectively and calmly resolved situations with intoxicated guests.
Completed regular bar inventories and daily requisition sheets as requested.
Actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency.
Built guest satisfaction and enjoyment.
Conducted product inventory.
Received and unloaded incoming shipments.
Bartender, Waitress, Cook April 2006 to August 2006Staples Lake Bar and Grill － Comstock, WI
General manager, Bartender, Waitress, Cook June 2003 to February 2006Anchors － Turtle Lake, WI
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Correctly calculated inventory and ordered appropriate supplies.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Customer Service Rep December 2002 to June 2003Compbenefits － Tampa, FL
Answering phone calls from clients, explaining benefits and problem solving.
Bartender, Waitress, Cook May 2001 to September 2002Anchors － Turtle Lake, WI
Lead bartender, Closing asst manager September 2000 to April 2001Chaska Mill － Chaska, MN
Closing night manager January 1997 to January 1999CBSA Inc － Minnetonka, MN
Closing credit card accounts and deposits for the shift.
Creating drink specials.
Kitchen expo when needed.
Customer Relations Advocate/ Medical Review Department Help start Customer service Dept worked with account reps and outside agents and brokers.
reviewed for medical necessity, surgical pre auths, DME and appeal letters.
Handled Medicare secondary payor claims.
Medical and Dental examiner, Team Leader January 1991 to January 1997DCA － Minnetonka, MN
Processing medical and dental claims, in charge of home medical/dental processors, answering their.
questions, auditing hospital claims.
Plan document writer, Medical/ dental examiner.
Plan Document Writer January 1989 to January 1991CBSA Inc － Golden Valley, MN
Writing plan document for new clients.
Amending current plans.
Service calls with the sales agents.
Training new medical examiners.
Claims processing both medical and dental.
Medical and Dental Claims Examiner January 1983 to January 1989Swanke Inc － Bloomington, MN
Processing medical and dental claims.
Flexible spending accounts.
Agents commission checks.
Enrolling new customers.
Entering terminations to medical and drug plans.
Medical terminology class taken at Normandale community college.
Medical Assembly November 2014 to March 2015Smc － Sommerset, Wi
Packing medical supplies
High School Diploma : 1979Patrick Henry High － Minneapolis, MNTop 20% of class graduated with honors [John Philip Sousa] Achievement Award
Well-rounded Bartender with a wide-ranging history in the service industry. Looking for the opportunity to build and
strengthen the customer base of a fine establishment. I bring passion for the industry, a fun, positive attitude and an
understanding of customer service.
Qualifications Cocktail list development Ordering wine, beer and liquor Outstanding customer service Maintaining a clean bar Excellent judgment Balancing the cash register Food service Cash and credit transactions