I have worked in the customer service field for 10 years. My ability to create a comfortable environment for the people I am helping/serving, as well as working with has always been my strongest attribute. Being in the Restaurant and bar industry has improved my ability to defuse situations and problem solve quickly and professionally in order to please the customers. Selling medical equipment and work wear helped me be able to uphold a higher level of professionalism when interacting with customers compared to most other retail jobs. My current full time job as an administrative assistant has helped me expand my connections and has thoroughly improved my time management skills.
-Promoted and endorsed the company to bring in new business.
-Trained staff bar and serving practices, customer service standards and productivity strategies.
-Three and a half years bartending & serving experience.
-Maintained a well kept personal appearance.
-Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
-Maximized employee morale and corrected performance issues according to established standards.
-Opening and closing procedures.
-Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
-Responded to telephone inquiries from clients, vendors and the public.
-Represented office personnel and company brand in regular client correspondence.
-Contacted insurance providers to verify correct insurance information and get authorization for proper billing and deductible amounts.
-Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
-Delegated work to employees based on shift requirements, individual strengths and training.
-Built and maintained effective relationships with peers and upper management.
-Helped customers select products that best fit their offices' needs.
-Managed team of 2-8 employees while traveling.
-Recruited, hired, developed and retained retail talent for the company.
-Offered direction and gave constructive feedback to motivate team members.
-Balanced the needs of multiple customers simultaneously in a fast-paced "pop up" retail environment.
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