Mature, service-driven professional
* Highly responsible and reliable. Dedicated individual achieving reputation for providing quality customer service.
* Ability to work as a team player and alternatively work independently to achieve objectives.
* Able to use creative problem solving in times of chaos. Works well under pressure.
* Strong analytical skills.
Server alcoholic beverages and food to patrons during high-volume shifts. Praised by management for being a fast and efficient worker, requiring little supervision.
Assessed patron's needs in an effort to always provide proactive service. Created rapport with new and returning patrons to foster guest satisfaction. Maintained tidiness and organization throughout the bar area. Monitored bar inventory daily and recorded monthly inventory of total liquor usage.
Provided quality service in a family friendly restaurant.
Scheduled and managed a staff of 50 within three departments. Improved productivity by redesigning job descriptions. Implemented inventory tracking systems with a 20% decrease in theft or loss. Was available 24-7 to ensure guest needs were met for all events.
Worked up the ranks from banquet server to this position for the last year of employment. Oversaw the restaurant, banquet and bar outlets in a busy conference hotel. Responsible for proper scheduling, ordering and delivery of services.
Cumulative GPA: 3.75
The Phoenix Companies,Inc. Hartford CT
Enterprise Lab Engineer. 2003-2004
Liaison between Project Services, Project Management, and Operations staff concerning lab operations. Responsible for building and maintain lab servers and workstations according to project specifications. Upon relocation of the lab to Hartford, assisted in building the new lab from the planning stage through the actual move.
Mass Mutual. Springfield MA
Temp Worker 2004-2005
Correctly prepared documents for scanning into a central database throughout the company. Also moved up to do the actual scanning in an efficient and orderly manner.
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