02/2012ReceptionistTahitian Tan － Salt lake City, UTCoordinated all department functions for team of employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution. Updated customer accounts and information on a daily basis. Created databases and spreadsheets to improve inventory management and reporting accuracy. Managed incoming and outgoing calls.
07/2017 to CurrentRental Manager McIntosh Communications － Salt Lake City, UTDrafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionistAnalyzed program data to assist in strategic decision-making. Maximized client satisfaction. Established and maintained effective communication system. Cultivated strong working relations with other industry executives. Ensured deliverables were within budget, on schedule and of superior quality. Planned, coordinated and controlled daily operations of the organization. Tracked departmental output. Implemented corrective actions. Handled telephone inquiries. Documented business requirements, functional specifications and training procedures. area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Posted open positions on company and social media websites. Organized files, developed spreadsheets, faxed reports and scanned documents. Properly routed agreements, contracts and invoices through the signature process. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Managed the day-to-day tactical and long-term strategic activities within the business. Reviewed and approved billing invoices and expense reports. Evaluated program performance against expectations.
