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bartender manager resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Raised in the Temecula Valley, I have always had a love for it, and a pride in it. I have spent the last 20 years working in the service industry here for one reason. I love it. Building relationships while giving a guest an experience above and beyond their expectations is my specialty. I have confidence in my experience, yet am always aware that there is so much more to learn. I look forward to each new experience and love working with new teams! If that is something you are looking for in a staff member, let's chat!

Skills
  • Communication and presentation
  • Strategic marketing management
  • Client-focused service
  • Advertising and marketing
  • Quality assurance controls
  • Community events
  • Educating consumers
Experience
04/2017 to Current
Bartender & Manager Iron Hill Brewery Exton, PA,
  • Trained 20 new bartenders in 2016-2920 to increase knowledge of drink preparation and upselling techniques.
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling [Task].
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
  • Monitored daily checklists and side worksheets to keep [Job title]s and other staff members on task.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
04/2015 to 04/2017
Bartender & Server PF Changs City, STATE,
  • Monitored daily checklists and side worksheets to keep [Job title]s and other staff members on task.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Inventoried glass and stemware and cut costs [Number]% through effective inventory management.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
04/2010 to 04/2016
Bar Manager Tilted Kilt Pub & Eatery City, STATE,
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Increased revenue by promoting additional items and assisting with beverage menu creation.
  • Improved daily business operations by effectively training over 20 bar staff members and over 40 servers on best practices and bar protocols.
  • Reorganized bar stations to streamline overall efficiency and service flow.
  • Analyzed market demographics and adapted restaurant designs and menu to cater to targeted market.
  • Promoted optimal beverage stock by monitoring monthly inventory and partnering with owner for corrective action planning to reduce expenses.
  • Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
  • Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Strengthened financial controls to prevent theft and lost funds, maintaining highly accurate registers with balanced accounts.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Maximized employee morale and corrected performance issues in accordance with established standards.
  • Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
  • Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Enhanced profits by improving oversight of inventory use and strategically increasing costs of select menu items.
  • Trained over 60 staff members to enhance customer service and increase profits through suggestive selling.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
  • Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands.
  • Managed customer service by training staff, overseeing operations and resolving issues quickly.
  • Monitored cash intake to eliminate discrepancies.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
Education and Training
Expected in 06/2000 to to
High School Diploma:
Temecula Valley High School - Temecula, CA
GPA:

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Resume Overview

School Attended

  • Temecula Valley High School

Job Titles Held:

  • Bartender & Manager
  • Bartender & Server
  • Bar Manager

Degrees

  • High School Diploma

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