Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Skills
Outstanding Customer Service
Proficient in Mixology
Anticipating Guest Needs
Teamwork and Professionalism
Cash Handling and Management
Mixology Techniques
Handling Difficult Customers
Professional Service Standards
Multitasking and Prioritization
Cleaning and Sanitizing
Cash and Credit Transactions
Marketing and Sales Experience
Maintaining a Clean Bar
Balancing the Cash Register
Service-Oriented Mindset
Outgoing Personality
Experience
03/2022 to 01/2023
BartenderGreat Wolf Lodge – Seven Mile, OH,
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Checked identification of guests to verify age requirements for alcohol purchase.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Poured wine, beer and cocktails for patrons.
Displayed and retained extensive knowledge of liquors, wines and entrees.
Balanced daily registers and generated sales reports for management.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Collected and organized daily till totals and tips.
08/2010 to 08/2021
HQ ParaprofessionalAlorica Inc. – Simpsonville, SC,
Supported students throughout academic instruction and assignments.
Applied positive reinforcement to redirect negative behaviors.
Offered students personalized educational, behavioral and emotional support.
Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
Communicated and collaborated well with educators from various grade levels.
Customized small group and individual classroom activities based on differentiated learning needs.
Handled clerical duties, managed classrooms and coordinated documents for teachers.
Planned and led activities to develop students' physical, emotional and social growth.
Prepared instructional materials for specific classroom activities tailored to support student needs.
Graded assignments and tests and documented results into filing systems.
Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
Backed up lessons with personal support, small group instruction and hands-on activities.
Attended in-services, workshops and seminars.
Planned and supervised games and other recreational activities for students.
Distributed tests and collected homework assignments after completion.
Managed computers in classrooms and laboratories and assisted students with computer use when required.
Observed student performance and recorded academic and attendance.
Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
Distributed textbooks, workbooks, papers and pencils to students.
Communicated confidential details about student behavior and performance with parents and authorized parties.
Observed students to help teachers identify potential learning blocks and opportunities for support.
05/2007 to 09/2010
ServerTi Amo FANDANGO – City, STATE,
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Greeted customers, answered questions and recommended specials to increase profits.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Cleaned tables and chairs to prepare dining area for next customers.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Served food and beverages to patrons and immediately remedied issues with orders.
Trained new employees on restaurant procedures and plating techniques.
Addressed complaints to kitchen staff and served replacement items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Prepared checks, itemizing total meal costs and taxes.
Informed customers of daily specials and signature menu items.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Brought wine selections to tables with appropriate glasses and poured for customers.
Responded to ad hoc cleaning duties at end of shift.
03/2003 to 04/2005
Cocktail/BartenderProper Belly's Comedy Club – City, STATE,
Took drink orders from tables and bar area and relayed to bartenders.
Created rapport with new and returning patrons to foster guest satisfaction.
Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
Organized and prepared both food-based and non-food garnishes for different cocktails.
Restocked bar with supplies for wide range of cocktails, beers and liquor drinks.
Worked in close collaboration with team members to ensure customers received high-quality service.
Remained calm and poised during busy periods, promoting great customer service to guests.
Measured and mixed house ingredients to prepare both custom and menu drink orders.
Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Made friendly conversation with customers to provide enjoyable bar experience.
Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
Managed accurate bar tabs and processed cash and credit card transactions.
Monitored bar inventory and promptly restocked low items before depletion.
Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Studied industry trends to inform planning of bar menu and development of new drink recipes.
Greeted frequent visitors by name and explained new promotions.
Effectively multitasked within fast-paced environment.
Greeted guests with friendliness and professionalism.
Education and Training
Expected in 02/2022 to to
Hypnotherapy: Hypnotherapy Udemy - South San Francisco, CA, GPA:
Expected in to to
: General Studies Solano Community College - Fairfield, CA GPA:
Languages
Spanish:
Professional
Negotiated:
Accomplishments
Earned "Jessica Claire" Award for 2017-18 DCSD Distinguished Support Staff.
Promoted from cocktail waitress to bartender, in less than 2-months.
Activities and Honors
Volunteer with Awaken communities united to end sex trafficking Mentor Organization
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