Experienced Bartender with [8] years of experience in field. Strong ability to improve team performance and grow bar sales through exceptional customer service and leadership skills. Customer-oriented Bartender well-versed in overseeing movement of liquor, beer and specialty drinks. Diligent in intricate supply restocking tasks and customer area cleanliness. Strong team leader and bar staff trainer lends hands-on organization and understanding to approach. Reliable and hardworking Bartender familiar with working alone or with team to serve more than 70 customers per shift. Experienced overseeing complex server waitstaff, food delivery and customer support operations. Thriving interpersonal and multitasking skills honed in fast-paced environment.
Skills
Outstanding customer service
Health codes compliance
Safe serving knowledge
Extensive spirits knowledge
Alcohol ordering
Maintaining glassware stock
Excellent judgment
Cash register operation
Cash and credit transactions
Balancing the cash register
Employee training
Organizational ability
Courteous
Experience
07/2008 to Current
BartenderTropicana Entertainment – Saint Louis, MO,
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Trained [5] new bartenders to increase knowledge of drink preparation and upselling techniques.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Stocked bar with beer, wine, liquor and related supplies.
Engaged in small talk with patrons to build rapport and earn repeat business.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
03/2005 to 03/2008
Cook's AssistantDch – Fayette, AL,
Set up and performed initial prep work for food items such as soups, sauces and salads.
Kept detailed records of food and supply inventory, ordering more or alerting chefs of deficiencies.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Controlled portion sizes and garnishing for optimal cost controls.
Washed utensils, plates and chopping boards between tasks to avoid cross-contamination.
Grilled and deep fried various foods, including meats, potatoes and fish.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Cleaned utensils, dishes and glasses for customer use.
Cross-trained in other kitchen positions to support team and meet customer needs.
06/2002 to 12/2004
Cook's AssistantDch – Tuscaloosa, AL,
Decreased food waste by adapting menus to changing seasons and supply availability.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Kept detailed records of food and supply inventory, ordering more or alerting chefs of deficiencies.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Controlled portion sizes and garnishing for optimal cost controls.
Adjusted seasonal plans to source local ingredients and align special dishes with area events.
Washed utensils, plates and chopping boards between tasks to avoid cross-contamination.
Grilled and deep fried various foods, including meats, potatoes and fish.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Cleaned utensils, dishes and glasses for customer use.
Cross-trained in other kitchen positions to support team and meet customer needs.
01/1999 to 05/2002
BusboyChurchill Downs Inc. – Lexington, KY,
Restocked condiments and drink station supplies to maintain customer satisfaction.
Monitored customer movements and quickly cleared empty tables for future customers.
Verified adequate levels of supplies such as linens and trays and restocked low items.
Cleared tables efficiently to maintain high turnover rate and minimize wait times.
Led team in carrying out day-to-day tasks with customer service program in mind.
Backed up cashier staff to process customer orders and payments.
Managed inventory of dining room products, including condiments, linens and flatware.
Offered product samples, answered questions and suggested products.
Supported serving staff in delivering accurate and well-presented food orders.
Executed cash transactions quickly and accurately.
Applied proactive and resourceful nature to create pleasant guest experiences.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Greeted guests with friendliness and professionalism.
Suggested additional items and offered samples of weekly promotional items to increase store sales.
Education and Training
Expected in 05/2001 to to
GED: City College Of San Francisco - San Francisco, CA GPA:
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