Customer-focused individual, with an enthusiasm to learn new assignments while working with a team to develop strategies and objectives to drive sales and profit. Regarded for accuracy, commitment, and the ability to manage multiple tasks simultaneously in a fast paced environment.
Served each guest with a sincere, positive, pleasant and enthusiastic attitude. Made engaging connections with guests to create loyalty. Maintained bar stocks, replenishing daily as necessary. Prepared mixed drinks; poured wine, beer, and nonalcoholic beverages. Delivered quality food and beverage service to guests in a responsible manner. Performed closing duties including cleaning, sanitizing, and replenishing.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty. Promoted a diverse array of financial products by continuously acquiring new industry knowledge. Maximized branch revenue by optimizing daily operations and increasing efficiency. Proactively identify and manage risk in every business, product, and service transaction.
Delivered prompt , accurate, and excellent customer service. Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks. Trained new associates in banking procedures. Identified customers needs and referred financial products to consumer and small business customers.
Efficiently addressed customer issues to ensure quick and successful resolution. Handled all scheduling for store shifts to ensure proper staffing at all times. Kept an eye on building premises for loss prevention and security purposes. Held each team member accountable for achieving brand and performance goals. Demonstrated that customers come first by serving them with a sense of urgency.Verified that all merchandizing standards were maintained on a daily basis.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Offered direction and gave constructive feedback to motivate team members. Offered exceptional customer service to differentiate and promote the company brand. Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales. Maintained visually appealing and effective displays for the entire store. Opened and closed the store, which included counting cash drawers and making bank deposits.
Welcomed and acknowledged all guests in a friendly, service-oriented manner. Cleaned establishment, printed sales reports, counted cash drawers, and took inventory to prepare bar for next shift. Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink. Oversaw bar inventory, restocked supplies and placed orders. Completed shift beginning and end procedures in full.
Greeted guests, and provided high quality customer service. Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work, and hosting. Maintained safe food handling and other standards at all times. Promptly served all food courses and beverages to all guests. Answered questions about menu selections and made recommendations when requested. Completed opening and closing checklists according to set standards.
Greeted new customers, answered initial questions and took drink orders.
Maximized table turns and rotated seating for maximum guest satisfaction. Regularly checked on guests to ensure satisfaction with each food course and beverages. Consistently adhered to quality expectations and standards. Completed opening and closing checklists according to set standards.
Managed office inventory and placed new supply orders. Scheduled appointments and maintained master calendar. Customer service, answering phones, filling, copy and fax machines, maintaining invoices, mailing promotional material, collecting funds and keeping records.
Dean's List Honoree
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