Customer Service Professional with over 10 years of experience in the heart of the high volume restaurant/bar industry in Chicago. For the past decade, I've worked for two major restaurant groups, Gibsons Group and 8 Hospitality. I continuously exceeded expectations and moved up the ladder. I've acquired 6 plus years of lower/upper management experience, three of those years spent overseeing all operations for two stores.
I am also an experienced Improvisor/Actor in Chicago, which has taught me great team-building and people skills. Which gave me an edge in the Customer Service industry.
General Manager of an Off Track OTB Sports Bar/Restaurant with a 750 capacity music venue attached. I supervised both sides of the entire operation. I was in control of all daily/nightly operations, managed roughly 30 employees a night, and over 25 shows a month. I was constantly networking for client retention, a must. When joining two separate industries there is a constant need for organization, team work, message, and focus. I made doing just that my goal at this venue. I led this for close to 5 years.
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