Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Maintain smooth, efficient and profitable bar by consistently meeting customer needs while controlling costs. Knowledgeable about all types of beer, liquor and mixed drinks. ServeSafe-certified and experienced in monitoring guests for signs of extreme intoxication.

Reliable and hardworking Bartender familiar with working alone or with team to serve more than 100+ customers per shift. Experienced in supporting servers, delivering food and bussing tables. Good interpersonal and multitasking skills in fast-paced environments.

Motivated, service-oriented Bartender with over 3 1/2 years high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Seeking to make impact on forward-thinking bar program with creative mixology skills.

  • Safe serving knowledge
  • Alcohol ordering
  • Health codes compliance
  • Maintaining glassware stock
  • Suggestive selling
  • Proficient in mixology
  • Team building
  • Courteous
  • Food preparation
  • Cash register operation
  • Outgoing personality
  • Excellent judgment
  • Cash and credit transactions
  • Balancing the cash register
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Outstanding communication skills
  • Inventory control
  • Employee training
  • Accurate cash handling
  • Inventory management
  • Customer service
  • Reliable
02/2015 to Current
Bartender Aimbridge Hospitality Mesa, AZ,
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Prepared and served over 200+ drinks per shift in high-volume fast paced environment.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Trained 5 new bartenders in the past 3 years to increase knowledge of drink preparation and upselling techniques.
  • Maintained tight financial controls with highly accurate daily registers.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Promoted products to customers to enhance bill totals with high-profit items.
10/2013 to 02/2015
Store Manager Edible Arrangements Windsor, CT,
  • Processed shipments and maintained stock shelf organization.
  • Increased profits by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Hired, trained and managed team of 6 associates, including evaluating performance and enforcing disciplinary actions.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Oversaw inventory management to minimize waste.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mitigated regulatory risks by coordinating audits to ensure protocol compliance.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Supported management in exceeding customer service and quality standards.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
09/2012 to 09/2013
Food Service Worker American Dining Creations West Point, GA,
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Cleaned work areas, equipment and utensils.
  • Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Washed, peeled, cut and measured recipe ingredients.
  • Upheld food safety standards at all times.
Education and Training
Expected in 05/2013
High School Diploma:
Dobyns - Bennett High School - Kingsport, TN

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