Bartender Resume Example Hornblower

BARTENDER

Summary

Friendly and reliable Bartender with expertise in concocting cocktail drinks and alcoholic beverages. Familiarity with numerous drinking-making techniques. Maintains composure when under pressure and tending to 56-square-foot bar. Offering 6 years of experience in providing patrons with superior service. Customer-oriented restaurant professional well-versed in liquor, beer and specialty drinks. Diligent about restocking supplies and keeping customer areas clean. Strong team leader and trainer of bar staff. Maintain smooth, efficient and profitable bar by consistently meeting customer needs while controlling costs. Knowledgeable about all types of beer, liquor and mixed drinks. ServeSafe-certified and experienced in monitoring guests for signs of extreme intoxication.

Skills

Maintaining glassware stock
Safe serving knowledge
Outstanding customer service
Beer, wine and soju cocktails
Alcohol ordering
Suggestive selling
Proficient in mixology
Health codes compliance
Anticipating guest needs

Extensive spirits knowledge
Balancing the cash register
Extensive wine knowledge
Cash and credit transactions
Marketing and sales experience
Food preparation
Excellent judgment
Team building
Food service

Experience

Bartender
Marina Del Rey , CAHornblower/Jul 2012 to Dec 2020

Checked identification of customers to verify age requirements needed for purchase of alcohol.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Made product recommendations to customers based on preference, food pairings and special promotions.
Reduced inventory losses by creating new drink menu items to move older products.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Monitored patrons to keep alcohol consumption in designated areas.
Created list of signature beverage items to increase overall revenue and patron loyalty.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Produced and balanced daily and weekly sales reports to assess and coordinate staff.
Planned and updated menus to capitalize on changing trends in customer preferences.

Lead Server
Littleton , COSunrise Senior Living/Dec 2015 to Jul 2020

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Partnered with team members to efficiently serve food and beverages.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.

General Manager
Palo Alto , CAHotel Keen/Jun 2009 to May 2015

Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Managed scheduling for 25 employees to optimize productivity.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
Trained and developed culinary personnel to strive for continuous knowledge and professional development.
Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Spearheaded development and launch of business management software system.
Maximized time and manpower by consolidating material planning, data collecting, payroll and accounting programs into one centralized system.
Consistently complied with company policies and government regulations.

Education and Training

High School DiplomaMccutcheon High SchoolMay 2008City, State

Accomplishments

Consistently received 100% positive customer feedback.
Created a list of signature drinks that increased bar revenue by 65%.
Increased team productivity with morale-boosting incentives.
Recognized for outstanding customer service.
Oversaw an increase of positive online reviews for our establishment.
Managed 4 employees in a bar bringing in $1900 in monthly revenue.

Certifications

ServSafe
Association for Project Management (APM)

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Bartender Resume Example

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