LiveCareer-Resume

bartender resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Bi-lingual service-oriented professional with 15+ years experience in the hospitality industry. Excellent at reading the room, even in a fast-paced high-volume environment and still able to notice the details. Proven ability at building relationships with repeat valuable customers through customer-comment surveys. Self disciplined and dependable individual with a strong work ethic that works well in teams or individually.

Detail-oriented offering proven customer service skills, strong work ethic and fluency in Spanish. Reliable and hardworking individual that works autonomously or in teams to serve over 300 customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Skills
  • Anticipating guest needs
  • Outstanding customer service
  • Conversant in Spanish, Italian, portuguese, English
  • Excellent judgment
  • Organizational ability
  • Outgoing personality
  • Service-oriented mindset
  • Multilingual in Spanish, Italian, Portuguese, English
  • Able to stand more than 8 hours
  • Basic accounting
Experience
05/2020 to Current
Bartender Ols Hotels & Resorts West Hollywood, CA,
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Received cash and card payments for balances owed.
  • Prepared and served over 300 drinks per shift in high-volume restaurant environment.
04/2020 to Current
Bartender Ols Hotels & Resorts Honolulu, HI,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
04/2015 to 02/2020
Bartender Ols Hotels & Resorts Park City, UT,
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Used POS system to input orders, create checks and issue receipts.
  • Prepared and served over 250 drinks per shift in high-volume fine dinning environment.
  • Reduced inventory losses and moved older products by creating new drink menu items.
02/2008 to 06/2018
Server Cdki Holdings Grand Rapids, MI,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Cleared table and bussed dishes to allow for quick setups.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Refilled drinks at 15 tables throughout service areas, checking in with diners about specific needs.
02/2015 to 11/2016
Staffing Coordinator Supervisor Ols Hotels & Resorts Saint Louis, MO,
  • Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Created interview questionnaires, assessment guidelines and onboarding processes to ensure efficiency at each hiring phase.
  • Accomplished multiple duties, including strategic workforce planning, new employee onboarding, labor relations and health benefits administration.
  • Met with General Managers to ascertain current and long-term staffing needs.
  • Administered applicant tracking system (ATS) database to input, update and maintain candidate details.
  • Addressed employee harassment allegations, work complaints and other concerns diligently.
  • Recruited and trained talented individuals to support multi-functional employee teams for roles in management, hospitality or maintenance, security, technical specialties, students and community volunteers.
03/2010 to 02/2015
Bartender Hard Rock Casino City, STATE,
  • Met customer, business operations and server needs with minimal errors or delays.
  • Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards and codes.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Education and Training
Expected in 11/1997 to to
High School Diploma:
Albert Einstein Diversified Institute - Mosquera Colombia,
GPA:
Expected in to to
: Veterinary Medicine (Pre-Veterinarian)
University of Applied Sciences And Environmental - Bogota Colombia,
GPA:
Expected in 11/2024 to to
Associate of Science: Computer And Information Sciences
Mississippi Gulf Coast Community College - Gulfport, MS,
GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
Italian:
Limited
Negotiated:
Portuguese:
Limited
Negotiated:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Albert Einstein Diversified Institute
  • University of Applied Sciences And Environmental
  • Mississippi Gulf Coast Community College

Job Titles Held:

  • Bartender
  • Bartender
  • Bartender
  • Server
  • Staffing Coordinator Supervisor
  • Bartender

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: