Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Explained key information regarding products and services to customers to encourage informed decision-making.
Documented conversations with customers to track requests, problems and solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Closed due to covid 19 pandemic.
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