LiveCareer-Resume

bartender resume example with 11+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA XXX05 (555) 432-1000, resumesample@example.com
Summary

Talented individual offering 20 years of experience in giving prompt, efficient and quality service to all guests. Competent in taking care of any guest or other employees needs. Extremely hard working with. passion for success and the drive to grow in any environment.

Skills
  • Health codes compliance
  • Suggestive selling
  • Anticipating guest needs
  • Outstanding customer service
  • Safe serving knowledge
  • Basic accounting
  • Balancing the cash register
  • Cash and credit transactions
  • Excellent judgment
  • Organizational ability
  • Courteous
  • Outgoing personality
  • Service-oriented mindset
  • Marketing and sales experience
Experience
07/2019 to 06/2020 Bartender Elior | Southborough, MA,
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Multitasks to meet customer, business operations and server needs with minimal errors or delays.
  • Prepared and served over 50 drinks per shift in high-volume and upscale environment.
  • Collected food, wine and appetizer orders from patrons and promoted up-sell items.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
06/2016 to 04/2019 Bartender Shift Manager Monarch Casino Black Hawk | Reno, NV,
  • Executed barrel and infusion bar program to implement new menu rollouts, bolstering revenue.
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling guest/employees issues.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
  • Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Diminished financial discrepancies by accurately recording transactions in POS system while verifying daily bar staff receipts.
  • Analyzed market demographics and adapted restaurant designs and menu to cater to targeted market.
  • Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Promoted optimal beverage stock by monitoring monthly inventory and partnering with owner for corrective action planning to reduce expenses.
  • Increased revenue by promoting additional items and assisting with beverage menu creation.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Reorganized bar stations to streamline overall efficiency and service flow.
  • Strategized long-term business needs by gathering guest relations feedback for process improvements.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
  • Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests.
  • Prepared over 70 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 50 patrons per shift.
05/2008 to 06/2016 Bartender and Shuttle Driver/Bellman Sandcastle Resort | City, STATE,
  • Delivered various items including newspapers, mail, faxes, messages, and check-out invoices to guest rooms.
  • Maintained pristine condition of lobby at all times and removed trash and discarded items immediately.
  • Transferred suitcases, bags, and other items from cars, limos and other vehicles and main lobby to and from guest rooms.
  • Immediately responded to guest concerns and requests and quickly handled all issues.
  • Escorted travelers to and from guest rooms and assisted with luggage.
  • Discussed guest issues with front desk manager to devise speedy resolutions.
  • Offered guests details regarding hotel's amenities, local arts, and culture, nightlife, dining options, attractions and museums.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Delivered room service items to customer locations.
  • Worked at high volume tiki bar
  • Completed inventory every shift for par levels and once a month for intake
  • Served a full menu across the hotel at both the tiki bar and inside Lounge
  • Worked many private events
Education and Training
Expected in | Youth Ministries Cairn University, Langhorne, PA GPA:
Expected in | General Studies State College of Florida, Manatee-Sarasota, Bradenton, FL GPA:

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Resume Overview

School Attended

  • Cairn University
  • State College of Florida, Manatee-Sarasota

Job Titles Held:

  • Bartender
  • Bartender Shift Manager
  • Bartender and Shuttle Driver/Bellman

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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