, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Maintain smooth, efficient and profitable bar by consistently meeting customer needs while controlling costs. Knowledgeable about all types of beer, liquor and mixed drinks. ServeSafe-certified and experienced in monitoring guests for signs of extreme intoxication.
Skills
Proficient in mixology
Maintaining glassware stock
Safe serving knowledge
Suggestive selling
Outstanding customer service
Health codes compliance
Anticipating guest needs
Maintaining a clean bar
Outgoing personality
Service-oriented mindset
Cash and credit transactions
Cash register operation
Balancing the cash register
Organizational ability
Employee training
Experience
07/2017 to 11/2017BartenderSsp Group | Milwaukee, WI,
Balanced daily registers and generated sales reports for management.
Kept detailed inventories of bar supplies and stocked work areas.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Poured wine, beer and spirits for dining room patrons.
Made product recommendations to customers based on preference, food pairings and special promotions.
Met customer, business operations and server needs with minimal errors or delays.
Produced and balanced daily and weekly sales reports.
Created signature beverages to increase overall revenue and patron loyalty.
Upsold customers from shelf to premium brands to help boost sales.
Talked easily with patrons to build rapport and earn repeat business.
01/2016 to 07/2017Bar ManagerAccor Hotels | Washington, DC,
Restocked beer and liquor on regular schedule and after special events.
Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
Worked with management to plan and implement special events to boost customer numbers and profits.
Strengthened financial controls to prevent theft and lost funds, maintaining highly accurate registers with balanced accounts.
Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
Reorganized bar stations to streamline overall efficiency and service flow.
Trained 6 staff members to enhance customer service and increase profits through promotional suggestions.
Poured wine, beer and spirits for dining room patrons.
Managed customer service by training staff, overseeing operations and resolving issues quickly.
Enhanced profits by improving oversight of inventory use and strategically increasing costs of select menu items.
Monitored patrons to keep alcohol consumption at designated levels.
Maintained current list of available ride services for inebriated customers.
Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
07/2015 to 12/2015Bartender Shift ManagerMonarch Casino Black Hawk | Reno, NV,
Monitored daily checklists and side worksheets to keep other bar staff members on task.
Supervised cleanliness of guest service areas before, during and after service.
Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Balanced daily registers and generated sales reports for management.
Increased average ticket amounts by upselling customers from shelf to premium brands.
Ordered inventory to meet expected demand with adequate stock.
Upsold customers from shelf to premium brands to help boost sales.
Talked easily with patrons to build rapport and earn repeat business.
Produced and balanced daily and weekly sales reports.
Kept detailed inventories of bar supplies and stocked work areas.
Planned and updated menus to accomodate changing trends in customer preferences.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
05/2015 to 07/2015BartenderSsp Group | Reno, NV,
Balanced daily registers and generated sales reports for management.
Kept detailed inventories of bar supplies and stocked work areas.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Produced and balanced daily and weekly sales reports.
Worked with management to plan and implement special events to boost customer numbers and profits.
Created signature beverages to increase overall revenue and patron loyalty.
Restocked beer and liquor on regular schedule and after special events.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Education and Training
Expected in 05/2012High School Diploma | Booker T Washington, Tulsa, OKGPA:
Expected in | Paralegal StudiesTulsa Community College, Tulsa, OKGPA:
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