Bartender Resume Example Levy Restaurants

BARTENDER

Summary

Positive, upbeat team member brings more than 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.

Cheerful team member with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented

Skills

Balancing the cash register
Outgoing personality
Cash and credit transactions
Team building
Basic accounting
Cash register operation
Supervision and training
Budgeting and cost control strategies
Employee scheduling
Client relations

Inventory management
Communication skills
Calm under pressure
Proficient in Microsoft Word, Excel
Opening and closing procedures
Issue and conflict resolution
Supervision
Customer service
Business operations
MS Office

Experience

03/2020 to Current

Bartender Levy Restaurants － Omaha, NE

Checked identification of customers to verify age requirements needed to purchase alcohol.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Stocked bar with beer, wine, liquor and related supplies.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Engaged in small talk with patrons to build rapport and earn repeat business.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.

06/2005 to 08/2020

General Manager/Shift Manager/ Supervisor/ Kracky McGee's － Omaha, NE

Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Assisted upper management with daily operations to meet standards of service and quality.
Completed opening and closing duties to facilitate business operations.
Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
Collaborated with team members to improve performance and implement training updates.
Resolved customer complaints and reported issues to senior management.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
Conferred with human resources to recruit, onboard and mentor new team members.

06/2005 to 08/2020

Cashier/Head BartenderKracky McGee's － Omaha, NE

Scanned customer purchases, supporting transactions to streamline sales process.
Helped customers find specific products, answered questions and offered advice.
Operated cash register, collected payments and provided accurate change.
Resolved issues with cash registers, card scanners and printers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Learned roles of other departments to provide coverage and keep store operational.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Processed customer payments quickly and returned exact change and receipts.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Created signature cocktails to complement seasonal menu changes and drive bar revenue.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Ordered and maintained inventory of bar products and ingredients, including liquor, beer, soft drinks and garnishes.
Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Engaged in small talk with patrons to build rapport and earn repeat business.
Upsold customers from shelf to premium brands to help boost sales.
Made product recommendations to customers based on preference, food pairings and special promotions.

Education and Training

05/2004

High School DiplomaNorthwest High School － Omaha, NE

Resume Overview

Companies Worked For:

Levy Restaurants
Kracky McGee's

School Attended

Northwest High School

Job Titles Held:

Bartender
General Manager/Shift Manager/ Supervisor/
Cashier/Head Bartender

Degrees

High School Diploma

Bartender Resume Example

Resume Score: 80%

Resume Overview

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