Food service worker with fast food, retail and customer service experience. Trained in food safety and handling.Customer-oriented experienced Barista with deep experience with POS systems, food preparation and safety regulations. Highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately.
Recognized by peers and management for going above and beyond normal job functions. Named Supervisor within the first three months of employment.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Promptly reported complaints to a member of the management team.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Cut and chopped food items and cooked on a grill or in fryers.Packaged menu items into bags or trays and placed drink orders into carriers.Accurately measured ingredients required for specific food items.Prepared and served beverages such as coffee, tea and fountain drinks.Quickly and efficiently processed payments and made accurate change.Mastered Point of Sale (POS) computer system for automated order taking.Carefully maintained sanitation, health and safety standards in all work areas.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Frequently washed and sanitized hands, food areas and food preparation tools.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Cleaned food preparation areas, cooking surfaces, and utensils.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Followed all established restaurant practices and procedures.Worked well with teammates and openly invited coaching from the management team.Took initiative to find extra tasks when scheduled duties were completed.Quickly unloaded product shipments and stocked freezers.Assisted management with monthly inventory control and weekly stock ordering.Prepared items according to written or verbal orders, working on several different orders simultaneously.
Took necessary steps to meet customer needs and effectively resolve food or service issues.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.
Advised managers on organizational policy matters and recommend needed changes.Conducted new employee orientation to foster positive attitude toward organizational objectives.Directed personnel, training and labor relations activities.Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Member of Black Student Union, and Illinois State University Women's Choir. 2.95 GPA. Coursework in Agriculture 101, Chemistry, Women and Gender studies, and Algebra.
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