LiveCareer-Resume

barista resume example with 9+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Motivated restaurant professional with excellent money handling and customer service skills. Proficient in preparing drinks, stocking supplies and cleaning surfaces. Focused on boosting and maintaining customer satisfaction through efficient and upbeat service. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.

Skills
  • Cash handling
  • Order accuracy
  • Food running
  • Cash handling
  • Menu memorization
  • Dining area cleanliness
  • To-go order preparation
  • Beverage preparation
  • Cash Register Operation
  • Judgment and Decision Making
  • Slot machine operation
  • Restocking
  • Issues resolution
  • POS systems
  • Bartending
  • Changing beer kegs
  • Classic cocktails
  • Engaging personality
  • Handling difficult customers
  • Inventory
  • Attending multiple customers
  • New hire training
Work History
09/2018 to 03/2020 Barista Space Needle | Seattle, WA,
  • Created over 45 drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
  • Prioritized drink requests while managing interruptions.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
04/2014 to 03/2020 Server and Bartender Elmer's Restaurants | City, STATE,
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Bussed and reset 20+ tables per shift, working efficiently to keep dining room and work areas clean.
  • Greeted and maintained relationships with regular customers.
  • Prepared beverages and filled food orders for customers.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Preserved safe and clean gaming floor to protect customers and business interests.
  • Patrolled assigned areas to verify players adherence to regulations and proper machine function.
  • Maintained excellent attendance record, consistently arriving to work on time.
03/2011 to 10/2013 Individual Service Provider Peninsula Community Health Services Of Alaska | City, STATE,
  • My responsibilities included greeting the clients at arrival, assuring that they have the necessary tools to have a successful day, and providing basic needs such as food, clothing, and a safe environment.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • I feel that I made a big impact during my time at this job, I spent a lot of time building rapport with my clients and helping them reach their full potential.
  • After spending two and a half years working with these clients they have grown and improved on their own with a little guidance from me and my amazing coworkers.
01/2010 to 03/2011 Front Desk Clerk and Housekeeper Hooligans Lodge And Saloon | City, STATE,
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Greeted many daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept building entryway glass clean and polished for professional presentation.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry-cleaning.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
Education
Expected in 05/2010 to to Diploma | General Kenai Alternative High School, Kenai, AK, GPA:

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Resume Overview

School Attended

  • Kenai Alternative High School

Job Titles Held:

  • Barista
  • Server and Bartender
  • Individual Service Provider
  • Front Desk Clerk and Housekeeper

Degrees

  • Diploma

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