LiveCareer-Resume

barista resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Positive and upbeat hostess/barista tending to customer needs to the best of my ability. I am currently working at Yard House Darden Restaurants & Starbucks. I am in hopes of pursuing an education and career towards Journalism. I have always had a strong passion towards the art of writing. Writing has evolved me into my most positive self and has created a gate for my personal and intense thoughts on society, activism, and perception of everyday life. I believe that the positive energy that is put forth towards any setting and especially the workplace makes all the difference. I am very determined to make the most out of any work experience. I like to be involved within my work environment through making life-long connections with my co-workers and guests. What makes me driven to go to the workplace everyday are those connections made within the environment I create for myself in hopes of ensuring a positive space for interactions and relations.

Skills

I am very focused on customer connections and everyday interactions. I am an outgoing person and I definitely take pride in my personality and how I've been able to express myself and meet people through confidence and being a "team-player" ensuring everyone around me to have a positive energy throughout the day. I am also very detail-oriented to provide the workplace with smooth operations in order to ensure an optimistic and engaging experience for guests. I am also focused on conflict de-escalation to make sure that the environment isn't disrupted.

  • Team player
  • Active listener
  • Conflict mediation
  • People skills
  • Basic math
  • Data management
  • Documentation skills
  • Report creation
  • Reporting and documentation
Experience
11/2020 to Current
Barista Lithia Motors Casper, WY,
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Described menu items to customers and suggested products based on stated preferences.
  • Supported highest standards of conduct and service to support company reputation.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Greeted guests with pleasant smile and superior customer service.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Listened to customer desires and needs to recommend optimal products.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
07/2020 to Current
Hostess Vacasa Lewes, DE,
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Answered questions about food and order statuses for waiting customers.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
08/2019 to 03/2020
Hostess Vacasa Lexington, SC,
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Answered questions about food and order statuses for waiting customers.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Education and Training
Expected in 05/2020
High School Diploma:
Glenbrook South High School - Glenview, IL,
GPA:
Expected in
: Journalism
Oakton Community College - Des Plaines, IL
GPA:

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Resume Overview

School Attended

  • Glenbrook South High School
  • Oakton Community College

Job Titles Held:

  • Barista
  • Hostess
  • Hostess

Degrees

  • High School Diploma
  • Some College (No Degree)

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