I am a reliable worker with a strong mechanical aptitude and a willingness to learn. I am eager to learn and try new things whether they be difficult or confusing to understand. Ready to learn and be an example to my peers and encourage my team mates in all that I do and say. I am very punctual and am responsible by always showing up to my shifts as required to. I like to pick up shifts if I am available to work the day needed to. I enjoy learning new things and helping those who are in need of service.
Fluent in both Spanish and English
Food handling training
Behavior management techniques
Cheerful and energetic
Experience with speaking over headsets
Good communication skills
Basic computer skills
Coaching sports for kids
Great customer service
Love to clean and be neat
Strong team player
Willing to work extra hours
Barista/ Cashier05/2015 to CurrentStarbucksPhoenix, AZ
Memorized recipes for over 200 specialty coffee beverages and seasonal offerings.
Advise customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
Maintain and operate espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Prioritize drink requests while managing interruptions.
Compile with standards for merchandising, stocking and storing product.
Develop and demonstrate skillful and creative latte art to engage customers.
Clean counters, machines, utensils and seating areas daily.
Accurately take to-go and special orders via phone.
Constantly expanded personal knowledge of coffee styles and varieties.
Conduct successful cash audits at the end of each shift.
Engender customer loyalty by remembering personal preferences and allergy information.
Train new team members with positive reinforcement and respectful, encouraging coaching.
Prepare hot and cold beverages to the highest standard while providing guests with legendary customer service.
Operate the drive-through window and sales register quickly and efficiently.
currently train baristas on how to make the drinks quickly and with quality one can taste.
Encourage development of new cashiers with positive reinforcement.
Represent Starbucks's coffee masters for my store.
Ensure the quality of our beverages and food.
Guide partners during peak and during stressful encounters
Cashier/ Cook07/2014 to 05/2016In-N-Out BurgerPhoenix, AZ
Trained new cashiers on procedures, customer service and work techniques.
Maintained high standards of customer service during high-volume, fast-paced operations.
Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
Skillfully would cook and package our burgers and fries.
Displayed enthusiasm and knowledge about In N Outs menu even though it was quite small
Routinely supported other areas of the restaurant as requested, including answering telephones, completing lobby checks and restroom checks
Restocked the drink stations, refilled condiments, organized pantry area and swept and mopped floors.
Worked on drive-thru and would communicate with customers over the headset
Would communicate with both Spanish and English speaking customers and would translate when help was needed.
Improved in speed and efficiency.
Reduced waste management on our products.
Initiated help to those in need or where needed.
Identified myself as a team player at all times
Childcare worker10/2013 to 04/2015Arrowhead Christian Academy
Addressed behavioral and learning issues with parents and daycare management.
2 years daycare supervisory experience plus 3 years at home babysitter.
Promoted language development skills through reading and storytelling.
Worked with parents to develop and implement discipline programs to promote positive behavior.
Organized activities that enhanced children's physical, emotional and social well-being.
Made healthy snacks and meals for 20 children.
Established and maintained a safe play environment for the children.
Closely monitored children's play activities to verify safety.
Communicated with parents about daily activities and behaviors.
Helped children complete homework assignments and school projects.
Encouraged children to be understanding of and patient with others.
Stayed current on toy and child-related recalls and safety warnings.
Education and Training
High School Diploma2015Arrowhead Christian AcademyGlendale, AZ, United States
Bachelor of Science: Nursing2020Glendale Community CollegeGlendale, AZ, United StatesCurrently enrolled and finishing up my last two years.
Bilingual in Spanish/ English
Activities and Honors
Coffee Master, Starbucks
Partner of the Quarter, Starbucks
Volunteered at John C. Lincoln for the summer of 2015