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Barista Resume Example

Resume Score: 80%

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BARISTA
Summary

Reliable worker able to quickly learn and master new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Skills
  • Handling credit transactions
  • Coffee expertise
  • Safe food handling practices
  • Espresso machine operation
  • Engaging personality
  • Solid problem solver
  • Calm under pressure
  • Multitasking
  • Food preparation
  • Cash register operation
  • Cooperative team player
  • Active listener
  • POS system operation
  • Speedy and efficient
  • Problem-solving abilities
  • Product organization
  • Filing and data archiving
  • Verifying data accuracy
  • Collecting information
  • Ability to type 50+ WPM
  • Excellent communication skills
  • Data processing
  • Data Entry
  • Critical thinker
  • Resourceful
Experience
Barista | 01/2019 to Current
Starbucks - Ankeny, IA
  • Weighed, ground and packed coffee per customer orders.
  • Passed several inspections by following health, safety and sanitation guidelines.
  • Received and accurately processed customer payments.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Developed many new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
  • Created hand-crafted beverages based upon customer preferences.
  • Addressed and resolved customer concerns by listening and fixing beverages to maintain brand loyalty.
  • Described menu items to customers and suggested products based on stated preferences.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Listened to customer desires and needs to recommend optimal products.
  • Managed morning rush of over 100+ customers daily with efficient, levelheaded customer service.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Greeted over several customers daily, answered questions and recommended drinks and pastries.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Maintained highest standards of conduct and service to support company reputation.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Operated cash register, collected payments and provided accurate change.
  • Maintained calm demeanor during high-volume periods and special events.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Resolved customer disputes with tact and professionalism.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Prepared more than 50+ drinks per shift with high accuracy and consistently strong customer satisfaction.
Server | 10/2015 to 12/2018
Village Inn - Ankeny, IA
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Sent orders to kitchen staff by POS.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Greeted newly seated guests quickly and efficiently.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Calculated charges, issued table checks and collected payments from customers.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Processed customers' payments and provided receipts.
Cashier | 10/2014 to 03/2015
Menards - Ankeny, IA
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Resolved issues with cash registers, card scanners and printers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Operated cash register, collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Assisted manager's with completing end-of-day counts and securing funds to prevent loss or theft.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Inspected items for damage and obtained replacements for customers.
Education and Training
DMACC - Ankeny, IA
Some College (No Degree)
Administrative Assitant
La' James International College - Cedar Falls, IA
Associate of Applied Science
Esthetics, 11/2007
Hubbard-Radcliffe - Hubbard, IA
High School Diploma
05/2007
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Resume Overview

Companies Worked For:

  • Starbucks
  • Village Inn
  • Menards

School Attended

  • DMACC
  • La' James International College
  • Hubbard-Radcliffe

Job Titles Held:

  • Barista
  • Server
  • Cashier

Degrees

  • Some College (No Degree)
    Associate of Applied Science
    High School Diploma

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