LiveCareer-Resume

barista resume example with 13 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Positive, upbeat, brings more than 14 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Speedy and efficient
  • Team player
  • Cash register operation
  • POS system operation
  • Organizational skills
  • Schedule oversight
  • Employee communication
  • Supply restocking
  • Customer relations
  • Back office operations
  • Records management systems
  • Experience in leadership
  • Friendly, positive attitude
  • Customer service
  • Documentation skills
  • Teambuilding
  • Communication
Education and Training
Aztec Home School Santa Fe, NM, Expected in 05/2007 High School Diploma : - GPA :
Experience
Crossroads Diversified Services - Barista
Los Angeles, CA, 05/2021 - Current
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Maintained highest standards of conduct and service to support company reputation.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Merchandised display cases and promoted prepared foods.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Addressed and resolved customer concerns to maintain brand loyalty.
Public Health Management Corporation - Head of Inventory and Receiving
Harrisburg, PA, 07/2015 - 02/2020
  • Received and staged incoming inventory for movement to storage or sales floor.
  • Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
  • Kept stockroom free of hazards, working efficiently and properly organized.
  • Supervised warehouse team, including schedule management, training and task delegation.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Collected merchandise returns from sales floor, checked price tags and hung on racks.
  • Led and managed projects to support logistics efforts and plans.
  • Consistently met company and department objectives within budget and time constraints.
  • Created and enforced policies and procedures for entire logistics team.
Compass Group Usa Inc - Childcare Worker
Tulsa, OK, 06/2014 - 05/2015
  • Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
  • Enforced rules to teach good manners and maintain safe environment.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Discussed developments, behavior and concerns with parents or guardians.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Improved behavior by employing positive management strategies.
  • Developed and implemented age-appropriate lesson plans.
  • Assisted children in development of social, communication and problem-solving skills.
  • Balanced schedules to promote optimal rest, play and educational periods.
Kiva Juice - Assistant Manager
City, STATE, 04/2007 - 05/2014
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Supported sales management initiatives to optimize business development.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.

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Resume Overview

School Attended

  • Aztec Home School

Job Titles Held:

  • Barista
  • Head of Inventory and Receiving
  • Childcare Worker
  • Assistant Manager

Degrees

  • High School Diploma

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