barista resume example with 7+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
I have worked many years in public service - in restaurant, convenience store, and retail settings.  I possess heightened customer relations skills, conflict resolution and I go above and beyond when dealing with the public.  I bring a cheerful, kind spirit to the job and practice gratitude in daily living.
  • Positive and friendly
  • Excellent work ethic
  • Cash handling and management
  • Time management skills
  • Multi-tasking ability
  • People-oriented
  • Detail-oriented
  • Strong conflict resolution skills
  • Accurate money handling
  • Adaptability
North Summit Academy White Bear Lake, MN Expected in 2009 High School Diploma : - GPA :
Century College White Bear Lake, MN Expected in Current Associate of Applied Science : - GPA :
Work History
Crossroads Diversified Services - Barista
Bolling Afb, DC, 2009 - 01/2011
  • Made and served 300 café beverages per day with speed, quality and consistency.
  • Memorized recipes for 50 specialty coffee beverages and seasonal offerings.
  • Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Prioritized drink requests while managing interruptions.
  • Increased sales of bulk coffee and specialty drinks by 60% with special displays and promotions.
  • Complied with standards for merchandising, stocking and storing product.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Accurately took to-go and special orders via phone.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Conducted successful cash audits at the end of each shift.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Kwik Trip, Inc. - Guest Service worker
Fitchburg, WI, 08/2010 - 2015
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Reconstructed accounting records from clients' checks and cash receipts.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Verified that all customers received receipts for purchases.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
  • Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.

Ascena Retail Group - Sales Assosiate
Oklahoma City, OK, 01/2015 - 2016
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Answered questions regarding the store and its merchandise.
  • Demonstrated use and care of merchandise.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new sales associates.

Bluestar Us - Telemarketer
Hebron, KY, 08/2016 - 2017
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 20 calls in queue per minute.
  • Managed high call volume with tact and professionalism.
  • Responded to all customer inquiries thoroughly and professionally.

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Resume Overview

School Attended

  • North Summit Academy
  • Century College

Job Titles Held:

  • Barista
  • Guest Service worker
  • Sales Assosiate
  • Telemarketer


  • High School Diploma
  • Associate of Applied Science

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