LiveCareer-Resume

barista resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
I have worked many years in public service - in restaurant, convenience store, and retail settings.  I possess heightened customer relations skills, conflict resolution and I go above and beyond when dealing with the public.  I bring a cheerful, kind spirit to the job and practice gratitude in daily living.
Skills
  • Positive and friendly
  • Excellent work ethic
  • Cash handling and management
  • Time management skills
  • Multi-tasking ability
  • People-oriented
  • Detail-oriented
  • Strong conflict resolution skills
  • Accurate money handling
  • Adaptability
Education
North Summit Academy White Bear Lake, MN Expected in 2009 High School Diploma : - GPA :
Century College White Bear Lake, MN Expected in Current Associate of Applied Science : - GPA :
Work History
Crossroads Diversified Services - Barista
Bolling Afb, DC, 2009 - 01/2011
  • Made and served 300 café beverages per day with speed, quality and consistency.
  • Memorized recipes for 50 specialty coffee beverages and seasonal offerings.
  • Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Prioritized drink requests while managing interruptions.
  • Increased sales of bulk coffee and specialty drinks by 60% with special displays and promotions.
  • Complied with standards for merchandising, stocking and storing product.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Accurately took to-go and special orders via phone.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Conducted successful cash audits at the end of each shift.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.


Kwik Trip, Inc. - Guest Service worker
Fitchburg, WI, 08/2010 - 2015
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Reconstructed accounting records from clients' checks and cash receipts.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Verified that all customers received receipts for purchases.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
  • Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.



Ascena Retail Group - Sales Assosiate
Oklahoma City, OK, 01/2015 - 2016
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Answered questions regarding the store and its merchandise.
  • Demonstrated use and care of merchandise.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new sales associates.


Bluestar Us - Telemarketer
Hebron, KY, 08/2016 - 2017
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 20 calls in queue per minute.
  • Managed high call volume with tact and professionalism.
  • Responded to all customer inquiries thoroughly and professionally.


By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • North Summit Academy
  • Century College

Job Titles Held:

  • Barista
  • Guest Service worker
  • Sales Assosiate
  • Telemarketer

Degrees

  • High School Diploma
  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: