I have worked many years in public service - in restaurant, convenience store, and retail settings. I possess heightened customer relations skills, conflict resolution and I go above and beyond when dealing with the public. I bring a cheerful, kind spirit to the job and practice gratitude in daily living.
Positive and friendly
Excellent work ethic
Cash handling and management
Time management skills
Strong conflict resolution skills
Accurate money handling
Barista, 01/2009 to 02/2011 Caribou Coffee – 4733 Hwy 61 N White Bear Lake, MN 55110
Made and served 300 café beverages per day with speed, quality and consistency.
Memorized recipes for 50 specialty coffee beverages and seasonal offerings.
Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Prioritized drink requests while managing interruptions.
Increased sales of bulk coffee and specialty drinks by 60% with special displays and promotions.
Complied with standards for merchandising, stocking and storing product.
Cleaned counters, machines, utensils and seating areas daily.
Accurately took to-go and special orders via phone.
Constantly expanded personal knowledge of coffee styles and varieties.
Conducted successful cash audits at the end of each shift.
Engendered customer loyalty by remembering personal preferences and allergy information.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Guest Service worker, 09/2010 to 01/2015 Kwik Trip – 4868 208th St N Forest Lake, MN 55025
Trained new cashiers on procedures, customer service and sales techniques.
Reconstructed accounting records from clients' checks and cash receipts.
Entered financial data into the company accounting database to be verified and reconciled.
Streamlined daily reporting information entry for efficient record keeping purposes.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Routinely answered customer questions regarding merchandise and pricing.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information.
Organized racks and shelves to maintain the visual appeal of the store.
Verified that all customers received receipts for purchases.
Developed positive customer relationships through friendly greetings and excellent service.
Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.