Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Hardworking and reliable barista with strong abilities . Highly organized, proactive and punctual with team-oriented mentality.

Reliable Barista able to quickly learn and master new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support.

Exceptional communication skills with proven track record of building client rapport.

Polished and professional team member skilled at counting money, processing payments and building relationships with patrons. Precisely handle all funds to maximize accounting accuracy and meet strict retail compliance standards. Courteous and respectful with guests to maximize loyalty.

Skills

Cooperative team player

  • Safe food handling practices
  • Product displays
  • Up-selling
  • Espresso machine operation
  • Handling credit transactions
  • Coffee expertise
  • Solid problem solver
  • Speedy and efficient
  • Cash register operation
  • Conflict mediation
  • Calm under pressure
  • Time management
  • Active listener
  • Customer service
  • Multitasking
  • Food preparation
  • Engaging personality
  • POS system operation
Experience
08/2019 to 09/2020 Barista Omni Hotels | Bedford, PA,
  • Greeted guests with pleasant smile and superior customer service.
  • Listened to customer desires and needs to recommend optimal products.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Increased special item sales by 10% via daily menus with changing specials.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Resolved customer disputes with tact and professionalism.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Prepared more than 80 drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Increased sales by 20% by arranging merchandise in innovative and eye-catching displays.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Greeted over 100 customers daily, answered questions and recommended drinks and pastries.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Created hand-crafted beverages based upon customer preferences, resulting in 20% increase in sales.
  • Described menu items to customers and suggested products based on stated preferences.
  • Addressed and resolved customer concerns .
  • Maintained highest standards of conduct and service to support company reputation.
  • Received and accurately processed customer payments.
  • Ordered, received and stocked supplies and retail products.
  • Brewed approximately 1 batches of coffee per hr , keeping watchful eye on levels to avoid empty machines during peak shop hours.
01/2009 to 01/2013 Cashier Goodwill Southern Rivers | Lagrange, GA,
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Received payments for products and issued receipts.
  • Processed customer payments quickly and returned exact change and receipts.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Inspected items for damage and obtained replacements for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Trained new team members in cash register operation, stock procedures and customer service.
12/2008 to 01/2013 Waitress Hyatt Hotels Corp. | Oakland, CA,
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Increased sales of high margin menu items through effective upselling.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Education and Training
Expected in 06/2008 High School Diploma | Peter Johansen High School, Modesto, CA GPA:

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Resume Overview

School Attended

  • Peter Johansen High School

Job Titles Held:

  • Barista
  • Cashier
  • Waitress

Degrees

  • High School Diploma

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