Adhered to recipe and presentation standards for specialty coffee drinks while correctly followed all health, safety and sanitation guidelines. Greeted and connected with every customer, recommending drinks and pastries. Team player morning rush of over 700+ customers daily with efficient, levelheaded customer service. Also assisted in arranging merchandise in innovative and eye-catching displays. Consistently resolving customer disputes with tact and professionalism.
Worked in two divisions for this department: Help Desk Call Center and Tech 2 You. Help desk: Would help with basic troubleshooting on account issues, blackboard issues, basic technical issues during the day for students, parents and professors. Work for Tech 2 You at night. Got promoted to a lead/shift manager and worked at the Tech 2 You Command Center where techs would be disbursed off to help those who needed help with their tech issues after daytime hours. During semester breaks, would work as a lead shift in the library helping with a mixture of both jobs.
Work with Microsoft Office applications to create documents of high importance. Created advertisements for education abroad programs. Helped organize education abroad events. Created and handled important advertising/marketing materials to advertise education abroad opportunities. Helped with advising students when needed. Gave students more information on education abroad opportunities.
Sales Rep with build up to cashier. Assisted with the appropriate signage and marking items with the correct pricing. Positions those items in the correct places around the store. Guided newer employees with learning appropriate techniques for the job. Guided customers in choosing items that reflected personal style and shape. Explained information about the quality, value and style of products to Influence customer buying decisions. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Alpha Phi Omega at Kent State (2015 - 2016): Given leadership opportunities and team work with workshops and team building exercises. Volunteered with different organizations (Hattie Larlem, Cedar Point, Fundraising) to further enhance those skills learned.
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