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Results-oriented banking professional experienced in handling customer needs in a quick and accurate manner. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities. Relationship Banker focused on satisfying customers by providing high-quality service. Determined and dedicated to exceeding mandates. Eager to take on higher responsibilities. Dedicated Banker well-versed in setting up new customer accounts, following security protocols and assisting with audits. Well-organized with strong relationship-building, time management and documentation skills. Ready to bring over three years' experience in related roles to a dynamic position at First National Bank Texas.
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- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Created hand-crafted beverages based upon customer preferences
- Managed morning rush of over 50 customers per hour daily with efficient, levelheaded customer service.
- Greeted guests with pleasant smile and superior customer service.
- Merchandised display cases and diligently promoted prepared foods to drive business revenue.
- Operated cash register, collected payments and provided accurate change.
- Cleaned and sanitized work areas, utensils and equipment.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Educated customers on beverage menu items and provided samples of daily brews.
- Received and accurately processed customer payments.
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
- Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
- Improved decision-making by using current data on market conditions and individual financial situations.
- Addressed inquiries from clients and relationship management department team members.
- Made continuous business adjustments to improve branch operations.
- Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Developed culture of success rewarding performance, productivity and sales results.
- Compiled information regarding new accounts and entered information into computers and file related forms.
- Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
- Responded efficiently to customer queries and complaints to find solutions and diffuse tension.
- Maintained customer data confidentiality while inputting information into system using Silverlake.
- Answered customers questions and explained available services such as accounts, bonds and securities.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Processed payments and maintained accurate drawers to meet financial targets.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Organized store by returning all merchandise to its proper place and restocked displays.
- Maintained friendly, outgoing and customer-focused demeanor while on sales floor.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Applied makeup to achieve desired day-to-day and special event looks.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Recommended appropriate products to meet customers' individual needs.
- Applied makeup to clientele to cover imperfections and create new looks.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Evaluated customer skin to determine unique conditions and skin type.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Kept counter and display areas in clean and neat fashion.
Tyler Junior College - Tyler, TX,
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School Attended
- Tyler Junior College
Job Titles Held:
- Barista
- Relationship Banker II
- Retail Associate
- Beauty Ambassador
Degrees
- Associate of Arts
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