Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Results-oriented banking professional experienced in handling customer needs in a quick and accurate manner. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities. Relationship Banker focused on satisfying customers by providing high-quality service. Determined and dedicated to exceeding mandates. Eager to take on higher responsibilities. Dedicated Banker well-versed in setting up new customer accounts, following security protocols and assisting with audits. Well-organized with strong relationship-building, time management and documentation skills. Ready to bring over three years' experience in related roles to a dynamic position at First National Bank Texas.

  • Account closings
  • Recordkeeping requirements
  • Financial processes understanding
  • Resourcefulness
  • Team building
  • Customer service-oriented
  • Creative thinking
  • Loss prevention
  • Money handling
  • Teller background
  • Project Management
  • Interpersonal and written communication
  • Money Transfer Systems
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Teamwork
  • Independent judgement
  • Documentation and recordkeeping
  • Problem resolution
02/2020 to Current
Barista Dierbergs Lake St Louis, MO,
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Created hand-crafted beverages based upon customer preferences
  • Managed morning rush of over 50 customers per hour daily with efficient, levelheaded customer service.
  • Greeted guests with pleasant smile and superior customer service.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Operated cash register, collected payments and provided accurate change.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Received and accurately processed customer payments.
09/2016 to 12/2019
Relationship Banker II Community Trust Bank The Woodlands, TX,
  • Advised customers on bank products, services and financial planning options.
  • Modified, opened and closed customer accounts.
  • Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
  • Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
  • Improved decision-making by using current data on market conditions and individual financial situations.
  • Addressed inquiries from clients and relationship management department team members.
  • Made continuous business adjustments to improve branch operations.
  • Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
  • Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Developed culture of success rewarding performance, productivity and sales results.
  • Compiled information regarding new accounts and entered information into computers and file related forms.
  • Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
  • Responded efficiently to customer queries and complaints to find solutions and diffuse tension.
  • Maintained customer data confidentiality while inputting information into system using Silverlake.
  • Answered customers questions and explained available services such as accounts, bonds and securities.
01/2016 to 09/2016
Retail Associate Columbia Sportswear Co. West Palm Beach, FL,
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Assisted customers by phone regarding store operations, products, promotions and orders.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Maintained friendly, outgoing and customer-focused demeanor while on sales floor.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
03/2015 to 01/2016
Beauty Ambassador Bare Escentuals Beauty, Inc. Allen, TX,
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Recommended appropriate products to meet customers' individual needs.
  • Applied makeup to clientele to cover imperfections and create new looks.
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Kept counter and display areas in clean and neat fashion.
Education and Training
Expected in
Associate of Arts: Art History
Tyler Junior College - Tyler, TX,
Additional Information

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School Attended

  • Tyler Junior College

Job Titles Held:

  • Barista
  • Relationship Banker II
  • Retail Associate
  • Beauty Ambassador


  • Associate of Arts

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