Experienced Starbucks-trained Barista with wide range of coffee and tea knowledge. Successful serving customers in popular independent coffee shop. Superior customer service skills and commitment to upholding highest standards of product quality and operational efficiency.
Skills
Beverage preparation
Point of sale operation
Soft Selling
Point of Sale Knowledge
Menu Memorization
Food Preparation and Safety
Exceptional Customer Service
Cleaning
Adaptive and Creative
Sales expertise
Friendly and outgoing
Cash Handling
Performance improvement
Work History
11/2017 to Current
BaristaTwice Daily – Asia, TN,
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Maintained supply levels in counter and customer areas to meet typical demands.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Upsold specialty items with beverages, increasing store sales.
Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
Cleaned counters, machines, utensils and seating areas daily.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Made and served brand-specific café beverages per day with speed, quality and consistency.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Maintained regular and consistent attendance and punctuality.
Cultivated to recall customers' names and address each by name.
Controlled line and crowd with quick, efficient service.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Prioritized drink requests while managing interruptions.
Constantly expanded personal knowledge of coffee styles and varieties.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Complied with standards for merchandising, stocking and storing product.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Engendered customer loyalty by remembering personal preferences and allergy information.
01/2005 to 08/2017
Floral SpecialistWhole Foods – Olathe, KS,
Drove customer satisfaction by providing recommendations for greenery and flower pairings.
Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
Quoted, generated and processed customer orders to meet specifications and various occasions.
Provided customers with care directions for flower arrangements.
Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Prepared potted plants and bouquets based on customer requirements.
Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Exceeded goals through effective task prioritization and great work ethic.
03/1993 to 06/2004
Administrative AssistantIntegrated Electrical Services, Inc. – Mckinney, TX,
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Produced highly accurate internal and external letters and memoranda.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Transferred and directed phone calls, guests and mail to correct staff members.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Received and routed business correspondence to correct departments and staff members.
Drafted agendas, recorded minutes and created documents for meetings.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Education
Expected in to to
: Tidewater Community College - Norfolk, VA GPA:
t
Continuing education in Marketing
Continuing education in [Subject]
Expected in 06/1967 to to
High School Diploma: Floyd Kellam High School - Virginia Beach, VA GPA:
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