Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Highly enthusiastic customer service professional with 2 years client interface experience. Personable Customer Service Associate dedicated to providing the highest level of customer service.
Resolved customer disputes with tact and professionalism. Cleaned equipment, disposed of waste, closed registers and carried out other closing duties. Greeted and connected with every customer, recommending drinks and pastries. Maintained calm demeanor during high-volume periods and special events. Maintained clean and organized work space, enabling coworkers to locate resources and product. Correctly followed all health, safety and sanitation guidelines. Protected store assets and facilities by ensuring compliance with company policies and procedures. Greeted guests with a pleasant smile and superior customer service.
Guaranteed positive customer experiences and resolved all customer complaints. Tracked down sources of special products and services to meet customers' special needs. Expressed appreciation and invited customers to return to the store.
Answered customers' questions and addressed problems and complaints in person.
Honor Roll 2016-2018
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