LiveCareer-Resume

barista resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Credit Card Transactions
  • Product Displays
  • Safe Food Handling Practices
  • Coffee Expertise
  • Tea Expertise
  • Packaging and Labeling
  • Espresso Machine Operation
  • Verbal and Written Communication
  • Inventory Management
  • Cash Handling
  • Front of House Operations
  • Product Advertising
  • Workstation Maintenance
  • Customer Retention
  • Product Upselling and Cross Selling
  • Customer Service
  • Detail-Oriented
  • Food Storage Management
  • Hospitality and Professionalism
  • Coordinating Orders
  • Food Serving and Preparation
  • POS System Operation
  • Speedy and Efficient
  • Solid Problem Solver
  • Team Player
  • Calm Under Pressure
Education and Training
Fort Pierce Westwood High School Ft. Pierce, FL, Expected in 05/2007 High School Diploma : - GPA :
Experience
Wegmans Food Markets, Inc. - Barista
Owings Mills, MD, 10/2015 - 02/2023
  • Memorized official and off-menu coffee and tea preparations.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Described menu items to customers and suggested products based on stated preferences.
  • Checked brewing equipment for proper functionality.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Weighed, ground and packed coffee beans for customer purchase.
  • Received and accurately processed customer payments.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Created signs and displays to advertise store products or events.
  • Wrapped, labeled and dated food items for sale.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Input orders into point of sale system and handled customer payments.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Described menu items to customers and suggested appealing products.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
Norcal Cannabis - Assistant Store Manager
San Francisco, CA, 04/2010 - 08/2015
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Alliance Door Products - Customer Service Representative
Lynden, WA, 04/2006 - 08/2010
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed strong customer relationships to encourage repeat business.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Educated customers on special pricing opportunities and company offerings.
  • Made outbound calls to obtain account information.
  • Answered inbound calls to facilitate customer service.
  • Set up and activated customer accounts.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Used suggestive selling techniques to promote add-on sales.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Calculated and counted change quickly.

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Resume Overview

School Attended

  • Fort Pierce Westwood High School

Job Titles Held:

  • Barista
  • Assistant Store Manager
  • Customer Service Representative

Degrees

  • High School Diploma

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