Trained Barista with wide range of coffee and tea knowledge. 5years with popular independent coffee shop. Superior customer service skills and a commitment to upholding the highest standards of product quality and operational efficiency.
Exceptional customer service
Opening and closing duties
Fluent in English
Conversant in Spanish
Cash register operations
Adaptive and creative
Hard working and self-motivated
Friendly and outgoing
Strong communication skills
January 2011-January 2016BaristaMr Boba | 3525 w 3rd st
Made and served over 150 smoothie and coffee beverages per day with speed, quality and consistency.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Prioritized drink requests while managing interruptions.
Complied with standards for merchandising, stocking and storing product.
Cleaned counters, machines, utensils and seating areas daily.
Accurately took to-go and special orders via phone.
Conducted successful cash audits at the end of each shift.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Maintained regular and consistent attendance and punctuality.
Controlled line and crowd with quick, efficient service.
Educated coworkers and customers about new products.
Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
Memorized ingredients and recipes for more than 100 specialty drinks.
Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
Developed and demonstrated skillful and creative latte art to engage customers.
Engendered customer loyalty by remembering personal preferences and allergy information.
January 2010-May 2010General Labor | Working Temp | Chicago, IL
Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
Loaded products weighing up to 50 pounds onto trailers for delivery.
Loaded and unloaded pieces into boxes for shipment.
2009High School Diploma: Los Angeles High, 4650 W Olympic Blvd, Los Angeles, CA 90019