Trained Barista with wide range of coffee and tea knowledge. 5years with popular independent coffee shop. Superior customer service skills and a commitment to upholding the highest standards of product quality and operational efficiency.
Skills
Exceptional customer service
Opening and closing duties
Fluent in English
Conversant in Spanish
Highly organized
Cash register operations
Adaptive and creative
Hard working and self-motivated
Quick learner
Highly observant
Inventory management
Friendly and outgoing
Strong communication skills
Education
Los Angeles High4650 W Olympic Blvd, Los Angeles, CA 90019Expected in 2009 – –High School Diploma: - GPA:
Work History
Freeman Health System - Barista Carthage, , 2011 - 2016
Made and served over 150 smoothie and coffee beverages per day with speed, quality and consistency.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Prioritized drink requests while managing interruptions.
Complied with standards for merchandising, stocking and storing product.
Cleaned counters, machines, utensils and seating areas daily.
Accurately took to-go and special orders via phone.
Conducted successful cash audits at the end of each shift.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Maintained regular and consistent attendance and punctuality.
Controlled line and crowd with quick, efficient service.
Educated coworkers and customers about new products.
Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
Memorized ingredients and recipes for more than 100Â specialty drinks.
Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
Developed and demonstrated skillful and creative latte art to engage customers.
Engendered customer loyalty by remembering personal preferences and allergy information.
Flex-N-Gate Corp - General Labor Kansas City, KS, 2010 - 04/2010
Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
Loaded products weighing up to 50Â pounds onto trailers for delivery.
Loaded and unloaded pieces into boxes for shipment.
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