barista resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service.
Skills
Cash Handling
Organization and Prioritization
Display Maintenance
Safe Food Handling Practices
Coffee and Tea Preparation
POS System Operation
Customer Service
Conflict Mediation
Team Player
Cash Register Operation
Cleaning and Sanitizing
Detail-Oriented
Education and Training
Carroll High SchoolFlora, IN, Expected in 05/2020 ā āHigh School Diploma: - GPA:
Experience
Hudson's Bay Company - Barista Washington, PA, 10/2020 - Current
Prepared and served coffee, espresso drinks, blended coffees and teas.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Memorized official and off-menu coffee and tea preparations.
Described menu items to customers and suggested products based on stated preferences.
Received and accurately processed customer payments.
Created complex, hand-crafted beverages based upon customer preferences.
Maintained calm demeanor during high-volume periods and special events.
Supported highest standards of conduct and service to support company reputation.
Followed health, safety and sanitation guidelines to pass state inspections.
Provided customers with product details, coffee blends and preparation descriptions.
Described menu items to customers and suggested appealing products.
Utilized POS system to receive and process customer payments.
Geisinger - Guest Service Associate Millerstown, PA, 08/2021 - 04/2022
Welcomed large volume of guests and improved overall customer service.
Handled payment processing and provided customers with receipts and proper bills and change.
Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Managed customer complaints and rectified issues to complete satisfaction.
Processed sales transactions to prevent long customer wait times.
Wrapped items and carefully bagged purchases to prevent merchandise breakage.
Verified customer age requirement for alcohol or tobacco purchases.
Worked closely with front-end staff to assist customers.
Helped customers find specific products, answered questions and offered product advice.
Answered customer questions and provided store information.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Processed refunds for worn, damaged and broken merchandise.
Marriott International - Hostess Placentia, CA, 08/2019 - 08/2021
Escorted guests to seating area, furnished menus and highlighted daily specials.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Accommodated guests with children and special needs to promote comfortable dining experience.
Monitored dining area to assess server capacity and estimate wait times.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Developed long-term relationships with customers to increase opportunities for repeat business.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Greeted guests and gathered information to seat groups or place on waitlist.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Stayed attentive to server availability and table turnover to seat guests quickly.
Built positive relationships with other front-of-house and kitchen staff.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Collected reservation information and communicated updates to guests via mobile device or in-person.
Answered telephone to provide dining information and take reservations.
City Of Colton - Lifeguard Colton, CA, 05/2017 - 08/2019
Participated in monthly training courses to stay up-to-date in water rescue techniques.
Monitored behaviors for safety violations and took steps to prevent further violations.
Adhered strictly to emergency action plans.
Maintained neat and clean pool area and clean water.
Observed sections of assigned water zone of responsibility.
Collaborated closely with team to identify issues and quickest methods for remediation.
Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
Kept watch over swimmers to respond quickly to distress situations.
Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Cautioned swimmers regarding unsafe practices and safety hazards.
Identified emergency situations or potential drownings and entered water for lifesaving measures.
Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
Recognized swimmers in need of assistance and acted quickly.
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